JPD dispatchers are normally the first link between the public and the public safety responders. The section is staffed 24 hours a day, 7 days a week. Dispatchers answer calls from the public and other agencies on both non-emergency lines and 9-1-1. They collect information that is essential for police, fire and medical personnel to appropriately respond to the community’s public safety needs. Dispatchers enter calls into a Computer Aided Dispatch system, which tracks calls for service and responder statuses. They use multiple computer programs to provide responders with background or safety-related information about calls. Dispatchers utilize different radio channels to communicate with police and fire/medical responders, as well as, other agencies in the community.

The JPD Records Unit is staffed with 3 full time Law Enforcement Support Technicians and one Police Records Supervisor. They are open for service Monday through Friday from 8 a.m. to 4:30 p.m., holidays excluded.

The Records Unit performs a multitude of daily tasks which include, but are not limited to the following:

• Entering information into a local records management database, as well as, state and federal databases to manage criminal citations, criminal complaints, warrants, summons, protective orders, and sex offense registrations
• Processing arraignment packets for daily court appointments
• Processing documents for traffic court and after-school court
• Preparing documents for the City Attorney or District Attorney for prosecution
• Releasing Juneau Police Department records to the public with statutorily-based redactions
• Processing subpoenas for the District Attorney and the City Attorney
• Answering phone calls and assisting the walk-in public with their needs from the Juneau Police Department

The JPD Evidence and Property Unit receives, catalogs, stores and releases property and evidence obtained by officers. The unit processes about 2,200 items of property every year. All impounded vehicles are managed by the unit including tracking, contacting owners, releasing vehicles and coordination of vehicle auctions. Vehicles may be impounded by officers for a variety of reasons including safekeeping, evidentiary reasons, or due to an abandoned status.

The unit is usually open for service Monday through Friday from 8 a.m. to 4:30 p.m., holidays excluded. Appointments for property releases should be scheduled in advance. The unit is comprised of two full-time employees who may be reached at 500-0827 for any questions.

The Information Technology Unit is responsible for meeting the technical and communications challenges of the department. They design, implement, manage and support all aspects of computer technology for civilian and sworn members of the Police Department. They also support radio communications for all public safety needs including field radios, dispatch consoles, and radio sites for the Police and Fire Departments. The focus of all of their projects is to make sure that end user efficiency is increased in a safe manner while making sure that all legal requirements are met. As part of any project that is designed and implemented by the IT Unit, support and disaster recovery for different scenarios are always considered. It is the goal of the unit to, in their own way, using their particular skill sets, make sure the citizens of Juneau and public safety responders are kept safe by promoting business continuity and thereby ensuring systems are running and available 24/7.