Current Issues

  • Do you have a comment about tourism operations in Juneau?
    • Call the Tourism Hotline at 586-6774 (administered by tourism operators and the Juneau Convention and Visitor’s Bureau)
    • Send an email to; or
    • Contact the operator directly. Go to the Best Management Practices page for a list of tourism operators

Port Schedules – Southeast Alaska

Collaboration Juneau

Formed in the spring of 2003, Collaboration Juneau, Inc. (CJI) was a community-based collaboration group whose goal was to recommend to the City and Borough of Juneau solutions to tourism impacts and concerns and methods of long-term management of the opportunities presented by tourism in Juneau. CJI was funded by grants from the City and Borough of Juneau, the U.S. Forest Service and several private contributors. CJI formally disbanded at the beginning of 2008. An archive of their work can be found here.

In the spring of 2001, the CBJ contracted with an outside firm to help craft a plan to guide tourism growth in Juneau. The contractor used information gathered from existing studies, stakeholder and industry meetings, and other sources. In part because of the highly charged history of tourism issues in Juneau, city staff spent considerable time working to ensure the planning process provided ample opportunity for public participation. In addition to traditional public meetings, the contractor, Egret Communications, used web polls to find out what you wanted for the future of Juneau. Now, the Draft Tourism Management Plan is completed and the fourth round of web polling has been completed.

Tourism Hotline
(monitored by the Juneau Convention and Visitor’s Bureau):

2020 Tourism Best Management Practices Documents
(links will be activated as documents become available)

Tourism Best Management Practices 2020
The Tourism Best Management Practices program is intended to minimize the impacts of tourism in a manner that addresses both residents’ and industry concerns. By actively participating in this voluntary program, operators demonstrate their commitment to address important community concerns.

Residents can help operators monitor the success of this program by providing feedback to the Juneau Convention and Visitor’s Bureau. You can contact the Tourism Hotline by sending an email to: This is the best method to ensure your concern is viewed and responded to in a timely manner. You may also register your concerns by calling the hotline at 586-6774 after April 30th.

If you need immediate assistance from a tourism operator, please call the tourism operator directly. (The list of operators will be published as soon as it is available.)


  • Kirby Day — Princess Cruises (Primary Industry Contact)
    Phone: (907)364-7250, Email:

2020 Hotline Reports


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