Project Overview

The City & Borough of Juneau is introducing a new system to manage parking permits and enforce parking rules in Spring 2024. The new system will be used at all off-street parking facilities in downtown Juneau, including the Marine Parking Garage (MPG) and Downtown Transit Center (DTC) Garage. The Juneau Police Department will also use the system to enforce free on-street parking downtown, and the Docks & Harbors Department will use it at Auke Bay Statter Harbor and the Downtown Port Facility.

No changes are being made to parking rules. Parking rates will continue to be adjusted according to the schedule announced in 2022.

The new system uses license plates as virtual permits, allowing customers to purchase monthly/annual parking permits and pay citations online using a credit or debit card. At hourly lots, new pay stations that accept credit cards and coins will replace existing mechanical cash boxes. Customers will also be able to pay for hourly parking directly from their mobile phone. Permits will continue to be available for purchase in person and live customer support will be available 24 hours a day.

Similar systems are already in widespread use by municipalities and universities around the country, including the City of Seattle and Municipality of Anchorage. By using license plates as permits, the new system should dramatically reduce the amount of time required to manage and enforce parking, especially for the Juneau Police Department and Parks & Recreation Department, allowing staff to focus on providing other core public services.