Technology Services

The Juneau Public Libraries offers dedicated Internet terminals and wireless networks at all three branches where the public may browse the Internet free of charge upon agreeing to our Internet Terms of Use.  Laptops are available for checkout for in-library use in 1-hour increments to cardholders in good standing.

Due to the nature of networked communications, it would be impractical for the library to exclude access to any networked information source. The responsibility for what is viewed and read is that of the reader, or in the case of minors, the responsibility of the parents or guardians of the minor.

As of July 1, 2012 the Juneau Public Libraries are in compliance with the Children’s Internet Protection Act (CIPA) by employing a low level of content filtering on our internet connections.  This is required by the federal government in order to continue to receive discounts on our telecommunications bills.

The reference staff at the Juneau Public Library are available seven days a week to answer your Internet questions:

  • How do I connect to the Internet?
  • How do I find the information I need?
  • How can I retrieve that infomation in a useable format?
  • Reference Desk Hours are: Monday – Thursday 9 a.m. to 8 p.m. Friday 9 a.m. to 5 p.m. Saturday and Sunday Noon to 5 p.m.

Reference and Internet help may be reached by:

The Juneau Public Library does not supply e-mail accounts. Users may create and access web-based email accounts at the library Internet computers.

The Juneau Public Libraries offers wireless access to the Internet at all three branches.

The library provides a variety of audiovisual equipment and media services for library users. Some are available for checkout while others may be used only in the library.

Items available for use within the libraries include:

  • Laptop computers
  • Video conferencing equipment (see Video Conferencing Service below)
  • Scanners
  • Printers
  • Teleconferencer (Downtown)
  • Photo copiers

The Juneau Public Libraries offer video conferencing in 3 public meeting rooms (Downtown Large Meeting Room, Valley Library Meeting Room, Douglas Library Meeting Room).  This network has the capability to connect video enabled rooms in 95 libraries across the state as well as educational and cultural organizations around the world!    This equipment comes to JPL as part of the Alaska OWL (Online with Libraries) Project.

The 60″, wall-mounted video monitors may be used to provide interactive video conferencing programs and can also be connected to a laptop and/or digital document camera for in-room presentations (VGA and HDMI cables supplied, bring your own adapters for Macs).  Check out the remote control and instructions from library staff with a photo ID.   If you are interested in hosting a video conference please follow these steps, advanced reservation is required and is limited to library open hours and meeting room availability.

  •  Contact Melinda Sandkam:  907-586-0444, or email ([email protected]) to provide required information to help the library request a video conference connection on your behalf.  Your request will be “PENDING” until you receive confirmation from the library that your event can be supported at the scheduled date/time.   PLEASE NOTE: It is recommended that you wait to receive a “CONFIRMATION” before advertising your event.
  •  You will receive confirmation of your video conference request from library staff within 7-10 business days.
  •  At this time your video conference event is confirmed! Please arrive early to allow for sufficient set up time for your event.