WE ARE LOOKING FOR SOMEONE WHO
- will provide excellent customer service even in difficult circumstances
- remains calm in tense or fast-paced situations and emergencies
- has exceptional attendance, reliability, and dependability
- has excellent recall and ability to memorize information
- multitasks and communicates very well
- wants to participate in helping the community from behind the scenes
WHAT IT IS LIKE TO WORK ON OUR TEAM
The dispatch team can feel small. Sometimes it is just two people working alone in the room. Then comes shift change when more people come in and take over the responsibility for watching over our city and responders. During busy shifts, more dispatchers are working. Most calls for service involve either police, community service, fire, EMS or CARES responders, with some calls getting all of the above.
During your shift, responders and administrative staff may drop in to the Communications Center to check in about calls, get paperwork, and when we’re lucky, bring us coffee!
Every shift brings different challenges. Dispatchers provide service to the public and to responders as part of a big team of folks who serve the community through good times and during crises, struggles, and challenging events. We have good days and bad days. Most days are fun and challenging. Some are stressful and emotionally draining. That said, between your coworkers’ support and training, you will develop coping skills that will help you be able to bounce back from any call. On any given day, you may start with a parking complaint, then give someone CPR instructions, help solve an argument between a caller and their partner, provide general information about city services and sometimes we even help to deliver babies over the phone.
WORKING HOURS AND LOCATION
This is a full time position typically working a combination of 8-hour and 12-hour shifts for 40+ hours per week. Shifts regularly include work during the evening, overnight, weekends, and holidays. Employees receive extra pay differential when working swing or night shifts. Overtime is paid, and extra leave is granted when working holidays. Work assignments and personal leave are bid and scheduled based on seniority.
The Communications Center is located at the Juneau police station on Alaway Avenue in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot.