Are you a metered customer?

In an effort to more efficiently communicate with our metered customers, we ask that you take a few moments to provide current contact information through the link below.

We will use this contact information to relay important information regarding your water meter in a timely manner. A couple examples would be to inform you of high usage or to make arrangements to assess, repair and/or upgrade your meter.

Just click on the button below, fill out the information requested, and hit “submit”. Please note this will not update your billing information.

Water meter information will be sent from the following email address:  [email protected].  Please verify your email settings to avoid having the statement blocked or be considered “junk”.

Sewer Adjustment Request (Metered Accounts Only)

Metered sewer adjustment requests are only considered when it can be shown that the excess water did not enter the city sewer system. No adjustment will be considered until the Utility is satisfied that the issue has been resolved and meter readings indicate a return to regular consumption.

This process typically takes at least 3-4 months, during which all outstanding balances on utility bills are expected to be paid.

Landlord-Tenant Utility Agreement

It is our business practice to bill the deeded owner of record. In cases where the recorded owner wishes to have their tenant billed, we require that the property owner complete and sign a Landlord–Tenant agreement with us. By signing the form, the owner acknowledges that a tenant account will be opened as a courtesy, and any unpaid tenant balances will be the owner’s responsibility.

Dwelling unit determination is made by the CBJ Community Development Department (CDD). For more information regarding dwelling unit determination contact CDD

Community Development
Phone: 586-0715
Email: [email protected]

Utility Billing bills the owner of record. Accounts are closed/opened by using the date a Deed is recorded with the State of Alaska Recorders Office. Early occupancy agreements are between private parties.

Name changes, i.e. marital name changes, require a deed to be recorded. A local title company may be able to assist you with the process or contact the State of Alaska Recorders Office for information on how to record a document.

550 West 7th Ave, Suite 108
Anchorage AK 99501-3564
(907) 269-8876
Website: http://dnr.alaska.gov/ssd/recoff/