Payment

The total due is payable by the due date specified on the face of the bill.

Interest at an annual rate of 10.5% will be added to any past due balance.

All returned checks are subject to a $30.00 return check fee.

Delinquent accounts can be cause for disconnection.  If the CBJ is forced to disconnect your service, a $25.00 turn-off fee and subsequent $25.00 turn-on fee will be assessed.  Please pay by the earliest date to avoid disconnection.

Payments may be made by mail or in person at the CBJ Cash Office located on the ground floor of City Hall, 155 South Seward Street.  The Treasury offices are open from 8 a.m. to 4:30 p.m. Monday through Friday. On the second Wednesday of each month, Treasury offices will be open to the public at 10 a.m.  Payments can also be made at any one of our three drop boxes located at:  Super Bear IGA, Foodland IGA, or outside the main entrance to City Hall.

In-Person Payments

CBJ Cash Office

Hours of Operation:

M-F* 8:00 a.m. to 4:30 p.m.

*On the second Wednesday of each month, the Cash Office will be open to the public at 10 a.m.

Payments by mail (check only, no cash):
CBJ – Cash Office

155 S. Seward Street

Juneau, AK 99801

  • Payments by drop box, located at:
  • Super Bear in the Valley
  • Foodland IGA in the Willoughby District
  • City Hall – outside the Seward Street entrance

You can set up automatic utility payments through Invoice Cloud.  There are no fees for customers who enroll in Auto Pay (formerly Easy Pay) using a checking or savings account.  A credit or debit card can now be used for Auto Pay with a convenience fee.  Payments are scheduled for the 20th of each month.  For more information or to sign up, please go to www.invoicecloud.com/cityandboroughofjuneauak.

The CBJ is not equipped to take debit/credit card payments directly but customers now have two payment options.

Multiple payment options are available through our partner Invoice Cloud.  Please visit www.invoicecloud.com/cityandboroughofjuneauak or call 1.855.798.1542 to make a payment by phone. Please note:  Invoice Cloud charges convenience fees that vary depending on the payment method used.  Please review disclosures prior to confirming payment.  Credit card payments are limited to $600.00 in a single transaction.  You will need your customer number to properly apply payments.

CBJ continues to offer payment options through ACI Payments Inc.  Please visit www.ACIpayonline.com or call 1.800.272.9829 and use Jurisdiction Code 1202.  ACI Payments Inc. charges a convenience fee for processing credit card payments.  There is a $500.00 limit per transaction for processing utility bills.  For payments over $500.00 separate transactions are necessary.

Bill-Pay is a manual process set up by a customer through their banking institution.  While some banks are set up for electronic Bill-Pay with CBJ, not all are. Banks not set up for electronic Bill-Pay with CBJ will mail paper checks to us from the contiguous United States (lower 48) and can take up to two weeks to reach us depending on holidays, weather/road conditions, flights, etc. The CBJ has no control over Bill-Pay payments that are received late.