Payment
The total due is payable by the due date specified on the face of the bill.
Interest at an annual rate of 10.5% will be added to any past due balance.
All returned checks are subject to a $30.00 return check fee.
Delinquent accounts can be cause for disconnection. If the CBJ is forced to disconnect your service, a $25.00 turn-off fee and subsequent $25.00 turn-on fee will be assessed. Please pay by the earliest date to avoid disconnection.
Payments may be made by mail or in person at the CBJ Cash Office located on the ground floor of City Hall, 155 South Seward Street (8:00 a.m. to 4:30 p.m., Monday through Friday). Payments can also be made at any one of our three drop boxes located at: Super Bear IGA, Foodland IGA, or outside the main entrance to City Hall.
The CBJ is not equipped to take debit/credit card payments directly, and has contracted with Official Payments Corp. to process all card payments. To pay by credit card through Official Payments Corporation:
Phone: 1-800-272-9829
Website: www.officialpayments.com
Jurisdiction Code: 1202
Please note: Official Payments Corp. charges a fee for processing card payments. There is a $500.00 limit per transactions for processing utility bills. For payments over $500.00 separate transactions are necessary.
Bill-Pay is a manual process setup by a customer through their banking institution. Bill-Pay is not electronic with the CBJ; paper checks are mailed to us from the contiguous United States (lower 48) and can take up to two weeks to reach us depending on holidays, weather/road conditions, flights, etc. The CBJ has no control over Bill-Pay payments that are received late.
State of Alaska legislation, FCCS SB 241, enacted in response to the COVID-19 public health disaster emergency has placed a moratorium on the disconnection of residential utility service for customers who are experiencing financial hardship related to the public health disaster emergency. The moratorium is effective beginning March 11, 2020, and continues until the public health disaster emergency ends. Utility customers must enter into a deferred payment agreement with the City and Borough of Juneau (CBJ) Collections Office to receive this safeguard. If you are unable to pay your CBJ utility bill in full due to COVID-19 please complete the below agreement and return to CBJ Collections Office.