The total due is payable by the due date specified on the face of the bill.
Interest at an annual rate of 10.5% will be added to any past due balance.
All returned checks are subject to a $30.00 return check fee.
Delinquent accounts can be cause for disconnection. If the CBJ is forced to disconnect your service, a $25.00 turn-off fee and subsequent $25.00 turn-on fee will be assessed. Please pay by the earliest date to avoid disconnection.
Payments may be made by mail or in person at the CBJ Cash Office located on the ground floor of City Hall, 155 South Seward Street (8:00 a.m. to 4:30 p.m., Monday through Friday). Payments can also be made at any one of our three drop boxes located at: Super Bear IGA, Foodland IGA, or outside the main entrance to City Hall.
You can set up automatic utility payments through Invoice Cloud. There are no fees for customers who enroll in Auto Pay (formerly Easy Pay) using a checking or savings account. A credit or debit card can now be used for Auto Pay with a convenience fee. Payments are scheduled for the 20th of each month. For more information or to sign up, please go to www.invoicecloud.com/cityandboroughofjuneauak.
The CBJ is not equipped to take debit/credit card payments directly but customers now have two payment options.
Multiple payment options are available through our partner Invoice Cloud. Please visit www.invoicecloud.com/cityandboroughofjuneauak or call 1.855.798.1542 to make a payment by phone. Please note: Invoice Cloud charges convenience fees that vary depending on the payment method used. Please review disclosures prior to confirming payment. Credit card payments are limited to $600.00 in a single transaction. You will need your customer number to properly apply payments.
CBJ continues to offer payment options through ACI Payments Inc. Please visit www.ACIpayonline.com or call 1.800.272.9829 and use Jurisdiction Code 1202. ACI Payments, Inc. charges a $5.95 fee for processing card payments. There is a $500.00 limit per transaction for processing utility bills. For payments over $500.00 separate transactions are necessary.
Bill-Pay is a manual process setup by a customer through their banking institution. Bill-Pay is not electronic with the CBJ; paper checks are mailed to us from the contiguous United States (lower 48) and can take up to two weeks to reach us depending on holidays, weather/road conditions, flights, etc. The CBJ has no control over Bill-Pay payments that are received late.