Utilities – Page 9 – City and Borough of Juneau

Utility Advisory Board looking to fill open seats

The City and Borough of Juneau Utility Advisory Board (UAB) has two vacancies and is looking to fill the open seats. Interested applicants can apply by going to the Boards, Committees, Commissions & Task Forces webpage and clicking on the Apply button. The 7-member board reviews and makes recommendations to the Assembly and City Manager on water and sewer rate structures and policy issues.

UAB meetings are held the second Thursday of each month at 5:15 pm, unless otherwise scheduled. Per Resolution 2299, CBJ is recruiting to fulfill the positions with an accountant, general contractor, or residential user. All applications will be considered.

For more information, go to the Boards, Committees, Commissions & Task Forces webpage, or contact the Municipal Clerks Office at 586-5278 or [email protected].

December 29th, 2020|

Win an Eaglecrest lift ticket!

Win an Eaglecrest Ski Area lift ticket (and save some paper)! Sign up to receive your CBJ Utility statement via email before January 15, and you will be entered to win one of five adult full-day Eaglecrest lift tickets. As a thank you to current customers utilizing email statements, you’ll automatically be entered into the drawing. Sign up for email statements here.

(Photo by Chris Miller)

December 9th, 2020|

Twin Lakes & Salmon Creek off limits. Salmon Creek water line breaks, but CBJ water supply remains OK.

Due to the record amount of recent rainfall, mudslides and flooding have caused damage around town. The City and Borough of Juneau encourages residents to stay away from steep hillsides and flooded areas, including:

Twin Lakes Park – CBJ Parks & Recreation has closed this area until Friday, including Project Playground and the walking path. Parks & Recreation staff continue work on cleaning up the debris and rerouting water flows. For more information, contact Parks & Recreation at 586-5226.
Salmon Creek road/trail – Alaska Electric Light & Power (AEL&P) has closed access due to large landslides. See more information here or contact AEL&P at 780-2222

In addition, a rockslide has damaged the water supply line from Salmon Creek Dam to CBJ’s Salmon Creek Water Filtration Plant, but there is no cause for concern. CBJ’s primary water supply, Last Chance Basin, and CBJ’s six water tanks are still functioning and can meet the community’s water needs. The public water system is not in danger of running out of the water and emergency precautions do not need to be taken. For more information, call Utilities at 586-0393.

Heavy rains over the last 24 hours have caused damage on a number of Juneau streets. CBJ Streets Maintenance Division is working around the clock to clear debris and repair damage. Thank you for your patience and caution as CBJ works to clear roadways and drainage systems.

December 2nd, 2020|

Reminder: Utilities Division to resumes water shutoffs next week except for COVID-19 hardship customers

The City and Borough of Juneau Utilities Division will be resuming water shutoffs and finance charges next week for utility accounts that are delinquent 90 days or more. CBJ has not performed shutoffs since March in light of the COVID-19 pandemic. If you are experiencing financial hardships due to COVID-19, you MUST complete a COVID-19 Hardship Form or call CBJ Collections at 586-5268 to avoid water shutoffs and finance charges. The form is available for both residential and commercial CBJ utility customers, and can be found here.

Non-pay water shutoffs and finance charges will resume for customers who have not submitted the COVID-19 Hardship Form the week of June 22. Finance charges will resume on delinquent accounts and will be reflected in the June bill.

Customers are still encouraged to pay bills on time and in full when possible. If payment arrangements are needed for non-COVID-19 financial hardships, please call the CBJ Collections Office as soon as possible at 586-5268 or email [email protected].

June 15th, 2020|

Utility Division resumes water shutoffs & finance charges except for COVID-19 hardship customers

The City and Borough of Juneau has extended the deferral of utility bills and waiver of finance charges and shutoffs for customers who are experiencing financial hardship due to COVID-19. If you are unable to pay your bill in full due to COVID-19, you must complete a COVID-19 Financial Hardship and Deferred Payment Agreement with the CBJ Collections Office to avoid water shutoffs and finance charges. The agreement is available for both residential and commercial CBJ Utility customers, and can be found here.

The Utility Division will resume non-pay water shutoffs and finance charges beginning the month of June for customers who have not submitted the Financial Hardship and Deferred Payment Agreement. Non-pay water shutoffs for 90+ day delinquent accounts will take place the week of June 22, 2020. Finance charges will resume on delinquent accounts and will be reflected in the June bill.

Customers are still encouraged to pay bills on time and in full when possible. If payment arrangements are needed for non-COVID-19 financial hardships, please call the CBJ Collections Office as soon as possible at 907-586-5268 or email [email protected].

If you’re an Easy Pay customer and need to discontinue or change your automatic payments, you must contact Accounts Receivable no later than June 10, 2020 at 907-586-5261 or [email protected].

May 29th, 2020|