Utility Division resumes water shutoffs & finance charges except for COVID-19 hardship customers

The City and Borough of Juneau has extended the deferral of utility bills and waiver of finance charges and shutoffs for customers who are experiencing financial hardship due to COVID-19. If you are unable to pay your bill in full due to COVID-19, you must complete a COVID-19 Financial Hardship and Deferred Payment Agreement with the CBJ Collections Office to avoid water shutoffs and finance charges. The agreement is available for both residential and commercial CBJ Utility customers, and can be found here.

The Utility Division will resume non-pay water shutoffs and finance charges beginning the month of June for customers who have not submitted the Financial Hardship and Deferred Payment Agreement. Non-pay water shutoffs for 90+ day delinquent accounts will take place the week of June 22, 2020. Finance charges will resume on delinquent accounts and will be reflected in the June bill.

Customers are still encouraged to pay bills on time and in full when possible. If payment arrangements are needed for non-COVID-19 financial hardships, please call the CBJ Collections Office as soon as possible at 907-586-5268 or email [email protected].

If you’re an Easy Pay customer and need to discontinue or change your automatic payments, you must contact Accounts Receivable no later than June 10, 2020 at 907-586-5261 or [email protected].