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Reminder: Utilities Division to resumes water shutoffs next week except for COVID-19 hardship customers

June 15, 2020 – FYI

The City and Borough of Juneau Utilities Division will be resuming water shutoffs and finance charges next week for utility accounts that are delinquent 90 days or more. CBJ has not performed shutoffs since March in light of the COVID-19 pandemic. If you are experiencing financial hardships due to COVID-19, you MUST complete a COVID-19 Hardship Form or call CBJ Collections at 586-5268 to avoid water shutoffs and finance charges. The form is available for both residential and commercial CBJ utility customers, and can be found here.

Non-pay water shutoffs and finance charges will resume for customers who have not submitted the COVID-19 Hardship Form the week of June 22. Finance charges will resume on delinquent accounts and will be reflected in the June bill.

Customers are still encouraged to pay bills on time and in full when possible. If payment arrangements are needed for non-COVID-19 financial hardships, please call the CBJ Collections Office as soon as possible at 586-5268 or emailĀ Collections@juneau.org.