Please be aware that there will be a utility rate increase effective July 1. The City and Borough of Juneau Assembly, in August of 2019, approved increases to both the water and sewer utility rates. The 2% rate increase will go into effect July 1. Find the new rates here.

Please expect the changes to your billing statements. All Bill-Pay customers will need to update their payment amount through their banking institution in order to stay current. Following the July 1^st increase, there will be subsequent 2% increases in July 2023 and July 2024.

These increases keep pace with inflationary cost increases. Revenue generated goes toward costs for operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation (ADEC) loans, and capital projects directed at failing infrastructure or regulatory compliance. See relevant adopted ordinances and associated documents here.

If you’re a CBJ utility customer who receives their utility bill in the mail, please note that your upcoming bill will not include a return envelope. CBJ apologizes for the inconvenience.

Payments can be made at the CBJ Cash Office, by mail, at CBJ drop boxes, or through Invoice Cloud invoicecloud.com/cityandboroughofjuneauak. If you’re paying by mail or drop box, please use your own envelope. Thank you.

As a reminder, CBJ Utilities offers a paperless option. If you’re interested in going paperless, sign up here.

For more information, contact Utility Billing at 907-586-0898 ext. 4201 or [email protected].

The upcoming Utility Advisory Board meeting on Thursday, December 9 is cancelled. The next meeting is scheduled for Thursday, January 13 at 5:15pm via Zoom Webinar or in person at the Water Utility Shop (2520 Barrett Ave.).

For more information, contact the CBJ Utilities Division at 907-586-0393.