Utilities – Page 11 – City and Borough of Juneau

Telephone scammer claims to be from city water department

Please be wary of a telephone scammer claiming to be from the CBJ Water Department. CBJ received a report from a resident who said the scammer asked for a credit card payment for an overdue water account. The phone number associated with the call was a local number.

Residents should be aware that the Public Works Utilities Division does not call customers to request credit card or payment information over the phone. If you receive such a call, do not provide any financial or personal information. Hang up and please call the Utilities Division at 586-0393 to report it.

July 24th, 2019|

CBJ Utilities delays work on North Douglas water main break

Due to weather, City and Borough of Juneau Utilities will not be performing an emergency water line shut off on North Douglas Highway today, February 19. Residents living in the 8100 block of North Douglas Highway and out to the end of North Douglas Highway – including Ninemile Creek Road and Bayview Subdivisions – will not see an interruption to water service.

The water main break discovered along the 8100 block of North Douglas Highway last week has been determined to be minor and is not causing any damage. The repair and water shutdown will be rescheduled to a future date when the weather becomes more cooperative.

For more information, contact the CBJ Utilities Division at 586-0393.

February 19th, 2019|

Water Main Break and Repair

On Thursday, February 14, 2019 at approximately 2:00pm, a water main break was discovered along the 8100 block of North Douglas Highway.

Starting Tuesday, February 19, 2019 at 8:00am, a CBJ Utilities crew will be performing an emergency water line shut off. Residents living in the 8100 block of North Douglas Highway and out to the end of North Douglas Highway will experience a complete loss of water at that time. This also includes Eaglecrest, Ninemile Creek Road and Bayview Subdivisions.

CBJ Utilities crews are expecting water to be off by 8:00am Tuesday until completion.

For more information, contact the CBJ Utilities Division at 586-0393.

February 15th, 2019|

Annual water system flushing to start end of July

Beginning the week of July 30, the City and Borough of Juneau Water Utility will begin flushing the water distribution system. This is an annual practice that ensures water quality stays clean, free of sediment, dirt and other deposits.

The work – scheduled to continue over the next few months – will begin downtown, continue north to the hospital, cross over to Douglas, then on to the Lemon Creek area, proceeding to the Valley, and then out to the Tee Harbor area. Work will occur between 8 a.m. and 4:30 p.m., Monday through Friday, and will be tentatively completed by mid-October.

Customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold water tap (preferably in your bathtub) until the water runs clear.

Please watch for crews working in the roadway, use caution, and obey traffic controls.

CBJ apologizes for any inconvenience this may cause. For more information, contact the CBJ Utilities Administration at 586-0393. For after-hours emergencies, call 586-2165.

July 19th, 2018|

Reminder: Utility rates going up July 1

Please be aware that there will be a utility rate increase effective July 1. The City & Borough of Juneau Assembly approved incremental increases to both the water and wastewater rates on June 6, 2014. Per the ordinance, the next rate increase will go into effect July 1, 2018. Find the new rates here: juneau.org/engineering-public-works/utilities-division/rates

This notice serves as a reminder to the community that the next rate increase will be going into effect and to expect the changes in your billing statements. As a reminder, all Bill-Pay automated customers will need to update their accounts to reflect the new rates in order to stay current.

The Utilities Office thanks you for your patience through this process and appreciates the opportunity to serve your water and wastewater needs.

For more information, contact the Utility Office at 586-0995.

June 7th, 2018|