Utilities – Page 11 – City and Borough of Juneau

How to prevent frozen water pipes

Colder temperatures mean your water pipes are at risk of freezing. If your water pipes are not properly insulated or maintained, you could be at risk of being without running water during a freeze-up or a pipe bursting and causing flooding and damage to your home or business. To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventative measures:

Leave a pencil thin trickle of water running in the sink to keep water circulating
Close crawl space vents
Insulate pipes properly
Ensure heat tapes are plugged in and functioning
Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor. CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is 586-0393 Monday-Friday, 8 a.m.-4:30 p.m. or 586-2165 after hours.

November 21st, 2019|

Water line flushing to occur Sept. 9 thru October

Beginning the week of September 9, 2019, the City and Borough of Juneau Water Utility will begin flushing the water distribution system. Work is scheduled to begin downtown, working north to the hospital, crossing over to Douglas, then on to the Lemon Creek area, proceeding to the Mendenhall Valley, and then out to the Tee Harbor area. This work will continue over the next few months.

Work will occur between 8:00 AM and 4:30 PM, Monday through Friday, and will be tentatively completed by the end of October.

Customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold water tap (preferably in your bathtub) until the water runs clear.

Please watch for crews working in the roadway, use caution, and obey traffic controls.

We apologize for any inconvenience this may cause.

For more information, contact the CBJ Utilities Administration at 586-0393. For after-hours emergencies, call 586-2165.

September 4th, 2019|

Telephone scammer claims to be from city water department

Please be wary of a telephone scammer claiming to be from the CBJ Water Department. CBJ received a report from a resident who said the scammer asked for a credit card payment for an overdue water account. The phone number associated with the call was a local number.

Residents should be aware that the Public Works Utilities Division does not call customers to request credit card or payment information over the phone. If you receive such a call, do not provide any financial or personal information. Hang up and please call the Utilities Division at 586-0393 to report it.

July 24th, 2019|

CBJ Utilities delays work on North Douglas water main break

Due to weather, City and Borough of Juneau Utilities will not be performing an emergency water line shut off on North Douglas Highway today, February 19. Residents living in the 8100 block of North Douglas Highway and out to the end of North Douglas Highway – including Ninemile Creek Road and Bayview Subdivisions – will not see an interruption to water service.

The water main break discovered along the 8100 block of North Douglas Highway last week has been determined to be minor and is not causing any damage. The repair and water shutdown will be rescheduled to a future date when the weather becomes more cooperative.

For more information, contact the CBJ Utilities Division at 586-0393.

February 19th, 2019|

Water Main Break and Repair

On Thursday, February 14, 2019 at approximately 2:00pm, a water main break was discovered along the 8100 block of North Douglas Highway.

Starting Tuesday, February 19, 2019 at 8:00am, a CBJ Utilities crew will be performing an emergency water line shut off. Residents living in the 8100 block of North Douglas Highway and out to the end of North Douglas Highway will experience a complete loss of water at that time. This also includes Eaglecrest, Ninemile Creek Road and Bayview Subdivisions.

CBJ Utilities crews are expecting water to be off by 8:00am Tuesday until completion.

For more information, contact the CBJ Utilities Division at 586-0393.

February 15th, 2019|