Hydrant repair & controlled water main shutdown will cause service disruptions out the road Oct. 29-30

The City and Borough of Juneau Utilities Division & Admiralty Construction crews will be performing a repair on a 10-foot deep fire hydrant in the vicinity of the Auke Bay Ferry Terminal. To guarantee the safety of work crews, the CBJ will be required to shut down the water main. Work crews will begin preliminary digging and damage investigation this Friday, October 29, 12 p.m. – 5 p.m. with the major amount of repair work occurring on Saturday, October 30, 8 a.m. – 5 p.m. Residents from the Auke Bay Ferry Terminal to Cohen Drive are likely to experience water service disruptions during these times.

Due to a CBJ water reservoir in the Lena area, water will still be available to area residents, but CBJ Utilities Division is asking residents from the Auke Bay Ferry Terminal to Cohen Drive to limit water usage during the impacted times: Friday, October 29, 12 p.m. – 5 p.m. and Saturday, October 30, 8 a.m. – 5 p.m. Any significant amount of water usage during the repair times will likely cause reduced pressure and significant pressure losses to residents further out the road, particularly on the uphill side of Glacier Highway. CBJ hopes to restore water to the affected residents in the evenings.

Ways to limit water include:

  • Avoid showering or bathing
  • Avoid doing laundry
  • Avoid using the dish washer or running the water to wash dishes
  • Plan ahead: Store water in buckets for flushing toilets or in jugs/bottles for drinking ahead of the impacted times
  • Plan ahead: Fill your bathtub ahead of time to store additional water.

For more information, contact the CBJ Utilities Division at 907-586-0393, Monday – Friday 8 a.m. – 4:30 p.m.

If calling outside business hours or on weekends, contact the CBJ Utilities After-Hours line at 907-586-2165

 

October 27th, 2021|

Reminder: Utility rate changes will go into effect July 1

Please be aware that there will be a utility rate increase effective this Thursday, July 1. The City and Borough of Juneau Assembly, in August of 2019, approved increases to both the water and sewer utility rates. The 2 percent rate increase will go into effect July 1. Find the new rates here.

Please expect the changes to your billing statements. All Bill-Pay automated customers will need to update their accounts to reflect the new rates in order to stay current.

Following the July 1 increase, there will be subsequent 2 percent increases in July 2022, July 2023, and July 2024. These increases keep pace with inflationary cost increases. Revenue generated goes toward costs for operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation (ADEC) loans, and capital projects directed at failing infrastructure or regulatory compliance. See relevant adopted ordinances and associated documents here.

For more information, contact the Utility Office at 586-0898.

June 28th, 2021|

Water and sewer utility rates going up July 1

Please be aware that there will be a utility rate increase effective July 1. The City and Borough of Juneau Assembly, in August of 2019, approved increases to both the water and sewer utility rates. The 2 percent rate increase will go into effect July 1. Find the new rates here.

Please expect the changes to your billing statements. All Bill-Pay automated customers will need to update their accounts to reflect the new rates in order to stay current.

Following the July 1 increase, there will be subsequent 2 percent increases in July 2022, July 2023, and July 2024. These increases keep pace with inflationary cost increases. Revenue generated goes toward costs for operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation (ADEC) loans, and capital projects directed at failing infrastructure or regulatory compliance. See relevant adopted ordinances and associated documents here.

For more information, contact the Utility Office at 586-0898.

May 18th, 2021|

System-wide water line flushing begins this week

Beginning this week, the City and Borough of Juneau Water Utility will begin flushing the water distribution system. Work is scheduled to begin downtown, working north to the hospital, crossing over to Douglas, then on to the Lemon Creek area, proceeding to the Valley, and then on out to the Tee Harbor area. This work will continue over the next few months.

Work will occur between 8 a.m. and 4:30 p.m. Monday through Friday and will be tentatively completed by June 30.

Customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold water tap (preferably in your bathtub) until the water runs clear.

Please watch for crews working in the roadway, use caution, and obey traffic controls. CBJ apologizes for any inconvenience this may cause.

For more information, contact CBJ Utilities Administration at 907-586-0393 or for after-hours emergencies call 907-586-2165.

May 10th, 2021|
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