The Thursday, August 12, 2021 Utility Advisory Board (UAB) meeting at 5:15 p.m. has been cancelled. The next regular UAB meeting will be held on Thursday, September 9, at 5:15 p.m.
For more information, contact the Utility Admin Office at 586-0393.
Please be aware that there will be a utility rate increase effective this Thursday, July 1. The City and Borough of Juneau Assembly, in August of 2019, approved increases to both the water and sewer utility rates. The 2 percent rate increase will go into effect July 1. Find the new rates here.
Please expect the changes to your billing statements. All Bill-Pay automated customers will need to update their accounts to reflect the new rates in order to stay current.
Following the July 1 increase, there will be subsequent 2 percent increases in July 2022, July 2023, and July 2024. These increases keep pace with inflationary cost increases. Revenue generated goes toward costs for operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation (ADEC) loans, and capital projects directed at failing infrastructure or regulatory compliance. See relevant adopted ordinances and associated documents here.
For more information, contact the Utility Office at 586-0898.
Please be aware that there will be a utility rate increase effective July 1. The City and Borough of Juneau Assembly, in August of 2019, approved increases to both the water and sewer utility rates. The 2 percent rate increase will go into effect July 1. Find the new rates here.
Please expect the changes to your billing statements. All Bill-Pay automated customers will need to update their accounts to reflect the new rates in order to stay current.
Following the July 1 increase, there will be subsequent 2 percent increases in July 2022, July 2023, and July 2024. These increases keep pace with inflationary cost increases. Revenue generated goes toward costs for operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation (ADEC) loans, and capital projects directed at failing infrastructure or regulatory compliance. See relevant adopted ordinances and associated documents here.
For more information, contact the Utility Office at 586-0898.
Beginning this week, the City and Borough of Juneau Water Utility will begin flushing the water distribution system. Work is scheduled to begin downtown, working north to the hospital, crossing over to Douglas, then on to the Lemon Creek area, proceeding to the Valley, and then on out to the Tee Harbor area. This work will continue over the next few months.
Work will occur between 8 a.m. and 4:30 p.m. Monday through Friday and will be tentatively completed by June 30.
Customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold water tap (preferably in your bathtub) until the water runs clear.
Please watch for crews working in the roadway, use caution, and obey traffic controls. CBJ apologizes for any inconvenience this may cause.
For more information, contact CBJ Utilities Administration at 907-586-0393 or for after-hours emergencies call 907-586-2165.
City and Borough of Juneau utility bills were emailed to customers on April 29 around the same time as the Alaska Communications outage, which impacted the delivery. Some customers received multiple bills; some customers received no bill at all.
In an effort to ensure all email customers get their bills, CBJ Utility Billing will be resending all bills at the end of the business day today, April 30.
CBJ apologizes for this inconvenience and appreciates your understanding.
For more information, email [email protected].