Today offered opportunities to reflect on the generosity of those within and without our community as a number of new support resources became available to those affected by the flood—including some arriving on four legs.

Take a moment to check the latest information below and make sure you’re aware of the resources available to you as you continue working to recover.

For complete and up-to-date flood recovery resources and information, visit juneau.org/manager/flood-response. For questions, email [email protected].

Crisis Canines in Juneau Through Sunday

Good news for animal lovers in need of a little boost—three Crisis Canine teams arrived in Juneau today to provide comfort and emotional support to flood-impacted residents, emergency responders, and volunteers. These furry friends and their handlers are highly trained and provide a welcome reprieve from stress and long days of hard work.

The Crisis Canine teams will visit flood-impacted neighborhoods, shelters, Disaster Assistance Centers, and schools. They’re scheduled to be in Juneau for a full week from Wednesday, August 14 to Wednesday, August 21 Sunday, August 18.

Learn more about the National Crisis Response Canine program at crisisresponsecanines.org.

Mendenhall Flood Relief Fund Open for Applications, Accepting Donations

The Juneau Community Foundation has reestablished the Mendenhall Flood Relief Fund to provide support to those affected by flooding. If you have experienced significant loss as a result of the flooding, you are encouraged to apply for relief funds.

Learn more about how to apply or visit juneaucf.org/fund/mendenhall-flood-relief-fund. Please be aware that funds likely be distributed in December 2024.

Many businesses, the tourism industry, foundations, and individuals in Juneau and beyond have made contributions to the fund. We are deeply moved by the generosity of those in our community and beyond. If you would like to make a donation, you can do so online with a credit/debit card or make checks payable to Juneau Community Foundation, 350 North Franklin Street, Suite 4, Juneau, AK 99801.

For more information, visit juneaucf.org/fund/mendenhall-flood-relief-fund.

Dehumidifiers and Fans Available for Delivery

A fresh—and hefty—supply of dehumidifiers, fans, and PPE is arriving tomorrow and will be available to residents in need. Supplies will be delivered directly to households by request—if you’re in need of any of these items to help clean up and dry out, sign up at bit.ly/juneau-flood.

Thank you to Alaska DHS&EM for providing these much-needed items for our residents!

Request a Water Turn-Off

In the wake of damage to your home, it’s easy to overlook the important step of turning off your utilities. If your home is uninhabitable and you cannot use water or sewer services due to recent flooding, please contact the CBJ Meters team to request a water turn-off. This will make sure you are not billed unnecessarily

Call or text (907) 723-0449 or email [email protected] to request a turn-off. There is no turn-off fee for flood-affected residents.

Disaster Assistance Centers Now Open

Disaster Assistance Centers for residents impacted by the recent flooding are now open at the Mendenhall Valley Library and Generations Southeast Community Learning Center. Visit the centers to get help applying for Individual Assistance from the State of Alaska or learn more about how the program works.

The centers are open from 10 a.m. to 6 p.m. from Wednesday, August 14 through Friday, August 16. If you can’t make it during these times, assistance is available after hours by appointment—call (907) 632-2165.

If you need help getting to the center, transportation is available thanks to the Alaska National Guard and Capital Transit. Call (907) 632-2165 to make a request.

To make your application go as quickly and easily as possible, please bring the following information with you when you visit:

• Description of damages and/or losses
• Home ownership documentation
• Insurance information
• Personal ID
• Proof of occupancy (for example, a utility bill)

Learn more about IA at bit.ly/4fExCP1 or ready.alaska.gov/Recovery/IA.

CBJ Seeks Input on Mitigation Strategies

CBJ is interested in hearing from individuals or organizations, especially those with expertise in civil engineering or hydrology, who have ideas to prevent or mitigate future glacier lake outburst events. Please email [email protected].

Last updated 1:45 p.m. August 15.

In the wake of unprecedented glacial outburst flooding along the Mendenhall River, the Juneau Community Foundation has reestablished the Mendenhall Flood Relief Fund to provide support to those affected by this disaster. If you have experienced significant loss as a result of the flooding, you are encouraged to apply for relief funds.

Thanks to the generosity of many businesses, the tourism industry, Foundations, and individuals in Juneau and beyond, and with the assistance of the Juneau Economic Development Council’s Alaska Development Corporation, funds will be distributed to those directly affected by the flooding.

JCF is actively fundraising at this time. See below for information about how to donate or visit juneaucf.org/fund/mendenhall-flood-relief-fund.

Apply for Relief

To apply for relief funds, please fill out the Mendenhall River Flood Relief Assistance Application and accompanying W9 form and email to the Juneau Community Foundation at [email protected]. The deadline to apply is 5 p.m. Alaska time, October 30, 2024.

Funds will be disbursed in December 2024.

Donate to the Fund

The Fund gratefully welcomes all donations. Donate online with a credit/debit card or make checks payable to:

Juneau Community Foundation

350 North Franklin Street, Suite 4

Juneau, AK 99801

For information on other methods of donation, please contact the Juneau Community Foundation at (907) 523-5450 or [email protected].

A week out from the August 6 flooding, many in the community are facing significant loss and uncertainty. Exhaustion and strain are mounting; the end may seem far from sight.

At this time, it’s more important than ever to care for your mental well-being alongside your physical needs. That might mean letting yourself take a break from cleaning or repair work, or checking in with friends or loved ones. It might also mean counseling or other forms of support.

If you’re in need of immediate help, the Disaster Distress Helpline provides 24/7 support to those in distress following a disaster. Through the helpline, crisis counselors listen to what’s on your mind with patience and without judgment. To be connected with a counselor, call or text 1-800-985-5990.

We’re also expecting some new arrivals that might bring a smile to your face—check back tomorrow to learn more about visiting Comfort K9s.

For complete and up-to-date flood recovery resources and information, visit juneau.org/manager/flood-response. For questions, email [email protected].

Transportation to Disaster Assistance Centers Available

Transportation to State Disaster Assistance Centers will be available for any resident who is unable to travel on their own—whether because of a damaged vehicle, mobility challenges, or any other reason. Please call (907) 632-2165 to request transportation.

Disaster Assistance Centers, where residents can receive assistance applying for State of Alaska disaster aid, will be open Wednesday, August 14 through Friday, August 16 from 10 a.m. to 6 p.m. at the following locations:

• Mendenhall Valley Library, 3025 Dimond Park Loop
• Generations Southeast Community Learning Center, 3239 Hospital Drive

We appreciate the work of Alaska National Guard and Capital Transit to provide this service.

Emergency Shelter and Temporary Housing

Many residents who initially planned to quickly return to their homes are now realizing that repairs will take longer than anticipated. Others are facing unexpected health and safety concerns.

If you are unable to stay in your home because of flood damage and are in need of shelter, please email [email protected] or visit a Disaster Assistance Center to be connected with those coordinating shelter and temporary housing.

Volunteer Center Open 10 a.m. – 6 p.m. This Week

We still need volunteers! The Melvin Park volunteer center will be open from 10 a.m. – 6 p.m. Wednesday through Friday this week.

Much of the most urgent work to be done involves mucking and drying out crawlspaces. We are especially in need of volunteers who are ready and willing to get into tight spaces and get dirty. Bring your Xtra Tufs and a sense of adventure!

New support is available on the ground for those affected by the August 6 Mendenhall River flood. The Red Cross has opened disaster assistance intake at their Lemon Creek office (5636 Glacier Highway) and the State of Alaska will open two in-person Disaster Assistance Centers beginning Wednesday. Read on for more information about these and other available resources.

For complete and up-to-date flood recovery resources and information, visit juneau.org/manager/flood-response. For questions, email [email protected].

State Disaster Assistance Center Opens Wednesday

The State of Alaska will open two Disaster Assistance Centers in Juneau from August 14-16 to assist residents impacted by the flood who may be eligible for Individual Assistance. At the centers, residents can ask questions about how IA works, provide documentation, or fill out an application.

Centers will be open at two locations:

• Mendenhall Valley Library, 3025 Dimond Park Loop
• Generations Southeast Community Learning Center, 3239 Hospital Drive

Both centers will be open Wednesday, August 14 to Friday, August 16 from 10 a.m. to 6 p.m.

If you can’t make it during these times, assistance is available after hours by appointment—call (907) 632-2165.

To make everything go as quickly and easily as possible, please bring the following information with you when you visit the center:

• Description of damages and/or losses
• Home ownership documentation
• Insurance information
• Personal ID
• Proof of occupancy (for example, a utility bill)

Representatives from CBJ, Tlingit & Haida, American Red Cross of Alaska, and other agencies will also be on hand to provide assistance.

The State’s Individual Assistance program is designed to help homeowners and renters who have experienced damage to their primary residence or primary means of transportation. The current maximum grant available to an individual or family is $21,250 for housing repair and an additional $21,250 for personal property damages per disaster when other resources are not adequate (including insurance and Small Business Association or other loans). Learn more about IA from this fact sheet.

Red Cross Financial Assistance Available—Office Open Now

The American Red Cross is offering damage-based financial assistance for those whose primary residences sustained eligible damage as a result of the recent glacial outburst flooding in Juneau.

The Red Cross office is located at 5636 Glacier Highway, Suite 101. Red Cross recovery workers will be available at the following times:

Monday, August 12:                2 p.m. – 6:30 p.m.

Tuesday, August 13:                10 a.m. – 2 p.m. & 3:30 p.m. – 6:30 p.m.

Wednesday, August 14:          10 a.m. – 2 p.m. & 3:30 p.m. – 6:30 p.m.

From August 14-16, Red Cross representatives will also be available at State of Alaska Disaster Assistance Centers (see above).

Assistance is available to both renters and homeowners—if you have been flooded out, you are encouraged to visit the Red Cross office and speak to a recovery worker. To keep from making multiple trips, please bring proof of identity and residence.

Schools Supplies Available Tuesday at Kax̲dig̲oowu Héen Elementary

Alaska State Employees Association/AFSCME Local 52 will distribute free school supplies for impacted students tomorrow, Tuesday, August 13 at Kax̲dig̲oowu Héen Elementary (Riverbend Elementary). Doors will be open from 8 a.m. to 3 p.m.

Supplies have been divided and bagged by age group (elementary school, middle school, and high school). At this time, 35 bags in each group are available—we appreciate your consideration and mindfulness for the needs of all.

Hot Showers at Dimond Park

The Dimond Park Aquatic Center locker room is open to those in need of a hot shower. Just show your ID with street address for access during open hours.

DPAC is generally open Monday – Friday 5:30 a.m. – 8 p.m., Saturday 9 a.m. – 6 p.m., and Sunday 12 p.m. – 6 p.m. Check the full schedule here, and be aware that the building will be closed for maintenance on Wednesday, August 14 from 1 – 4 p.m.

Sign Up for Flood-Damaged Vehicle Disposal

CBJ will soon begin removing and disposing of flood-damaged vehicles by owner request. If you’re not filing an insurance claim, you can sign up to have your vehicle collected from your residence or street. Read CBJ’s flood-damaged vehicle guidance to find out how to sign up and prepare your vehicle for removal.

Please note that if you are filing an insurance claim, do not have CBJ remove your vehicle—this will negatively impact your claim.

If you can’t wait for your vehicle to be collected, you’re welcome to dispose of it for free through CBJ’s junk vehicle program. Visit juneau.org/engineering-public-works/recycleworks/junk-cars for step-by-step instructions.

New Community Resources Available

A number of local businesses have offered to assist or prioritize flooded residents with services including oil tank dipping, heating system replacement, and computer and data recovery. Find these resources at juneau.org/manager/flood-response under “Local Contractors & Building Resources.”

You’ll also find a list of local contractors who may be available to assist homeowners with repair and reconstruction projects. This list was generously provided by the Greater Juneau Chamber of Commerce—CBJ does not endorse or recommend any individual private business, but we greatly appreciate the support the Juneau business community continues to provide to impacted residents.

If you would like to be added to the list, please email [email protected].

Beware of Scams

Please be aware of an active scam email that appears to come from a CBJ board, commission or department and claims that the recipient owes payment or fees to CBJ. If the sender’s email does not end in @juneau.gov, this is a scam. If you are at all unsure or have questions, please contact [email protected].

Scammers often take advantage of the emotional situations following disasters. If you receive an unexpected request for payment or invoice from any agency, business or individual, please proceed with caution as it may be a scam. If you are unsure, contact [email protected].

The following press release is from the Alaska Division of Homeland Security and Emergency Management:

Disaster Assistance Center To Open for 2024 August Juneau Basin Flood Survivors

On August 6, 2024, the Mendenhall Valley experienced major flooding after a glacial outburst flood occurred in Suicide Basin. Disaster Assistance Centers will be available August 14-16, 2024, for Juneau residents to apply for State of Alaska Individual Assistance in-person, to ask questions about Individual Assistance, or to provide documentation.

The State’s Individual Assistance program is designed to help homeowners and renters who have experience damage to their primary residence or primary means of transportation. Homeowners who cannot return to their home are strongly encouraged to call the IA hotline number below or visit a Disaster Assistance Center.

In-person at a Disaster Assistance Center

Mendenhall Valley Library at 3025 Dimond Park Loop Juneau, AK 99801

Or

Generations Southeast Community Learning at 3239 Hospital Drive Juneau, AK 99801

August 14-16 from 10:00 am to 6:00 pm,

Afterhours by appointment call 907-632-2165

Online and Telephone Registration

Ready.Alaska.Gov/IA or call 844-445-7131

Please have the following information with you when you visit the DAC:

• Description of damages and/or losses
• Home ownership documentation
• Insurance information
• Personal identification
• Proof of occupancy (utility bill)

Representatives from the CBJ, Tlingit & Haida Tribe, American Red Cross of Alaska, and other agencies will be on hand at the DAC to provide assistance from their organization. For more information about the State’s Individual Assistance Program visit https://ready.alaska.gov/Recovery/IA.

The deadline to apply for State Individual Assistance is October 9, 2024.