Reminder: water and sewer utility rates increased August 1

Please be aware that as of August 1, water and sewer utility rates have increased by 5 percent.  The CBJ Assembly approved increases to both water and sewer utility rates in June 2025 following a comprehensive utility rate study and a series of public meetings and community presentations. A detailed table showing the finalized rates is available at bit.ly/CBJUtilityRates.

With the rate increase now in effect, residents can expect changes to their billing statements. Bill-Pay customers should update their accounts to reflect the new rates to stay current.

As a low-density community with a long and narrow footprint, Juneau is a unique place with unique needs. The cost to operate and maintain utility infrastructure is higher than in a dense and compact urban environment, and deferring maintenance and replacement only leads to even higher costs in the future. Significant inflationary cost increases in utility operations and aging infrastructure needs mean that rate increases are now necessary to keep serving our community’s water and sewer needs.

Revenue generated from utility rates is allocated toward operating and maintaining major water and wastewater infrastructure systems, capital projects focused on addressing failing infrastructure or ensuring regulatory compliance, and debt financing from Alaska Department of Environmental Conservation (ADEC) loans.

For more information, contact the CBJ Utility Office at (907) 586-0898.

August 20th, 2025|

Water shut-off scheduled for Glacier Spur Road area on July 18

Water service to streets in the area of Glacier Spur Road will be shut off from 9 a.m. to Noon on Friday, July 18, 2025.  The brief outage is needed to connect the new upgraded waterline on Eyelet Court to the water main on Glacier Spur Road.

The shut off will affect residents on Eyelet Court, residents on all streets off Glacier Spur Road north of Eyelet Court (see list below), and the Mendenhall Glacier Visitor Center.

During the scheduled shutdown period, the following affected areas will be without water:

  • Eyelet Court
  • Threadneedle Street
  • Trafalgar Avene
  • Kanat’a Deyi Street
  • Garnet Street
  • Gladstone Street
  • Circle Drive
  • Counterpane Lane
  • Gladstone Street
  • Glacier Spur Road, north of Eyelet Court

Please check your appliances and heating system and take any precautions noted in the owner’s manual to make sure that they will not be damaged from lack of water.

After water service returns, you may notice air or light sediment when first using the water.  This is normal and will dissipate relatively quickly.  If you notice either of these conditions, please allow water to run from the affected faucet until it returns to normal. This typically takes less than one minute.

CBJ recognizes the inconvenience to residents and appreciates your patience during these critical upgrades.

For questions, contact:

  • Nick Druyvestein, CBJ Engineering  –  (907) 586-0800 x 4224
  • John Hollatz, Hollatz Engineering, Inc.  –  (907) 321-7760
  • Andrew Campbell, Admiralty Construction Inc  –  (907) 321-2265
July 17th, 2025|

Water and sewer utility rates to increase August 1

Please be aware that water and sewer utility rates will increase by 5 percent, effective August 1, 2025.  The City and Borough of Juneau (CBJ) Assembly approved increases to both water and sewer utility rates in June 2025 following a comprehensive utility rate study and a series of public meetings and community presentations. A detailed table showing the finalized rates is available at bit.ly/CBJUtilityRates.

As a low-density community with a long and narrow footprint, Juneau is a unique place with unique needs. The cost to operate and maintain utility infrastructure is higher than in a dense and compact urban environment, and deferring maintenance and replacement only leads to even higher costs in the future. Significant inflationary cost increases in utility operations and aging infrastructure needs mean that rate increases are now necessary to keep serving our community’s water and sewer needs.

Beginning August 1, residents can expect changes to their billing statements. Bill-pay customers should update their accounts to reflect the new rates to stay current.

Subsequent 5 percent increases will take effect in July 2026, July 2027, July 2028, and July 2029, as approved in Ordinance 2025-27. Revenue generated from utility rates is allocated toward operating and maintaining major water and wastewater infrastructure systems, capital projects focused on addressing failing infrastructure or ensuring regulatory compliance, and debt financing from Alaska Department of Environmental Conservation (ADEC) loans.

June 18th, 2025|

Gasoline fuel identified in Mendenhall sewer system – community assistance requested

At 6:15 a.m. on May 17, 2025, operators at the CBJ Mendenhall Treatment Plant responded to a sudden gasoline spill that entered the plant and immediately disrupted wastewater treatment operations.  The severity of the spill prompted temporary evacuation of a portion of the treatment facility. Utility treatment operators worked quickly to isolate and contain the damage caused by this spill while other staff initiated an investigation into its origins in cooperation with the Alaska Department of Environmental Conservation (ADEC), Spill Prevention and Response.

Gasoline in the CBJ sewer system poses significant risks to human health and infrastructure, interferes with the waste treatment process and jeopardizes our fisheries and environment.

While the CBJ Utility and ADEC investigates this issue, we would like to ask the Community’s assistance with any information relating to gasoline spills or discharges in the Mendenhall Valley, Lemon Creek and Salmon Creek areas.  If you witnessed or are aware of any fuel spills, leaking fuel tanks or pipes, or know of any other possible sources of fuels that may be discharging to our drainage and sewer systems, we ask that you please contact our joint investigation team immediately.

ADEC’s office of Spill Prevention and Recovery (SPAR) is coordinating our response and would like to receive your reports through their hazardous substance hotline:

  • Call the DEC response team office toll-free at 1-800-478-9300
  • Call international at 1-907-269-0667
  • Report online at reportspills.alaska.gov

The CBJ Utility and the State of Alaska DEC thank you for your assistance with this matter.

May 19th, 2025|

Cold weather is on the way — take these steps to keep pipes from freezing

With freezing temperatures forecast in the coming days, now is a critical time to take important preventive steps to keep your water pipes from freezing. Water pipes that are not properly insulated or maintained are at risk of freezing and/or bursting—an event that could leave you without running water as well as cause flooding and damage to your home or business.

To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventive measures:

  • Leave a pencil-thin trickle of water running in the sink to keep water circulating
  • Ensure crawl space vents are closed
  • Ensure pipes are properly insulated
  • Ensure heat tapes are plugged in and functioning
  • Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor. CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is (907) 586-0393 Monday-Friday, 8:00 a.m. to 4:30 p.m. or (907) 586-2165 after hours.

January 27th, 2025|
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