With the implementation of the City and Borough of Juneau’s new permitting software, the process for requesting inspections online has also changed. Inspections are completed through the new permitting software available through Civic Access.  

To request an inspection, customers first need to create a Civic Access account and email CBJ’s Permit Hub at [email protected] to link your account to any open permits you have.  

Customers can still use the Inspection Requests hotline at (907) 586-1703 until April 31, 2026. Starting May 1, 2026, all inspection requests will need to be scheduled through your Civic Access account.  

For more information about the Permit Center Hub’s new permitting process, visit juneau.org/community-development or call the Permit Center Hub at (907) 586-0770.  

The City and Borough of Juneau (CBJ) Community Development Permit Center is excited to begin accepting permit applications on Monday, January 12 after a temporary freeze on new applications that started on December 11, 2025. New permit applications will now only be accepted through the Civic Access portal, the Permit Center Hub’s new, streamlined and 100% online permitting system that can be accessed from juneau.org/community-development.  

Permit applicants will need to make an account with CBJ Civic Access to begin an application. Once created, applicants will be able to select which permit they would like to apply for, upload any necessary documents and submit their application, and view notifications about their application status on their Civic Access account.  

While the permit application process will be fully online, Permit Center staff are available to answer applicant questions and provide assistance at [email protected] and (907) 586-0770. 

For more information, visit juneau.org/community-development or contact the Permit Center at [email protected] and (907) 586-0770.  

The CBJ Community Development Permit Center is excited to update their permitting system to a new, streamlined and 100% online program that will allow permit applicants to view their permit status in real-time. The center will be temporarily closed to new applications from Thursday, December 11, 2025 to Sunday, January 11, 2026 while the system is upgraded. Applicants will be able to submit again starting Monday, January 12 using the new software on juneau.org/community-development.

Currently, the Permit Center relies on email to exchange documentation and plans. The new permitting system will offer a more efficient process that allows applicants to:

• Apply, view, and access all permitting applications, documents, and records at any time

• Upload documents, communicate with permit review staff, and view permit status in real-time

• Create templates for recurring application types

• Receive and pay invoices online with a credit card

The Permit Center will continue to accept applications using the current system until 4:30 p.m. on Thursday, December 11. Permit Center staff will continue to process applications submitted on or prior to December 11 during the freeze. Any new applications sent to the permitting email during the permit freeze will not be processed and returned to the sender. New applications will need to be made through the new permitting system once the freeze is over.

While the application process will be fully online, Permit Center staff will still be available to answer applicant questions and provide assistance at [email protected] and (907) 586-0770.

For more information, visit juneau.org/community-development or contact the Permit Center at [email protected] and (907) 586-077