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Starting Sunday, you’ll need to add 907 for all local calls, including calls to CBJ

October 20, 2021 – FYI

Beginning this Sunday, October 24, everyone in the Alaska 907 area code must dial 10 digits (907 + telephone number) for all local calls. This rule applies when contacting the City and Borough of Juneau. For example, today you may dial 586-6000 to reach the COVID-19 Hotline, but on and after October 24, you must dial 907-586-6000 to reach the COVID-19 Hotline.

The 10-digit dialing applies to all phone numbers in the 907 area code. On and after October 24, local calls dialed with only seven digits may not be completed, and a recording may inform you that your call cannot be completed as dialed. If you get this recording, you must hang up and dial again using the area code with the seven-digit telephone number.

This change is in accordance with a Federal Communications Commission rule requiring Alaska, and other parts of the country, to dial 10 digits for all local calls, which will allow for the implementation of 988 as the 3-digit abbreviated dialing code for the National Suicide Prevention Lifeline. The current number for the National Suicide Prevention Lifeline is 1-800-273-8255 (TALK). On July 16, 2022, people will be able to simply dial 988 to call the crisis hotline.

In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete local calls using only 7-digit numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are:

  • life safety systems or medical monitoring devices
  • mobile or other wireless phone contact lists
  • fire or burglar alarm and security systems or gates
  • PBXs and fax machines
  • Internet dial-up numbers
  • speed dialers and call forwarding settings
  • voicemail services and other similar functions

Again, starting this Sunday, October 24, you must dial 10 digits for all local calls.

Learn more about this change here or here.