Please be aware that water and sewer utility rates will increase by 5 percent, effective August 1, 2025.  The City and Borough of Juneau (CBJ) Assembly approved increases to both water and sewer utility rates in June 2025 following a comprehensive utility rate study and a series of public meetings and community presentations. A detailed table showing the finalized rates is available at bit.ly/CBJUtilityRates.

As a low-density community with a long and narrow footprint, Juneau is a unique place with unique needs. The cost to operate and maintain utility infrastructure is higher than in a dense and compact urban environment, and deferring maintenance and replacement only leads to even higher costs in the future. Significant inflationary cost increases in utility operations and aging infrastructure needs mean that rate increases are now necessary to keep serving our community’s water and sewer needs.

Beginning August 1, residents can expect changes to their billing statements. Bill-pay customers should update their accounts to reflect the new rates to stay current.

Subsequent 5 percent increases will take effect in July 2026, July 2027, July 2028, and July 2029, as approved in Ordinance 2025-27. Revenue generated from utility rates is allocated toward operating and maintaining major water and wastewater infrastructure systems, capital projects focused on addressing failing infrastructure or ensuring regulatory compliance, and debt financing from Alaska Department of Environmental Conservation (ADEC) loans.

The CBJ Utilities Division, collaborating with consultants from FCS, invite all in the community to learn more about proposed utilities rate increases at an Open House on Thursday, December 19 from 6 – 8 p.m. in the Thunder Mountain Middle School Library (3101 Dimond Park Loop).

The Open House will feature a presentation by FCS, who recently completed a rate study on behalf of CBJ, as well as CBJ Engineering and Public Works staff on hand to answer your questions.

To learn more about the proposed rate increases, visit bit.ly/Proposed-Rates.

For questions about the event, contact CBJ Utilities at (907) 586-0393, option 0.

The City & Borough of Juneau is receiving a high volume of calls from utility customers who have not received their most recent bills in the mail yet. Please know that these bills were mailed out on November 27 via the U.S. Postal Service. Any concerns from customers about why their bill has not been delivered yet should be directed to the U.S. Postal Service.

In the meantime, all customers are able to check their account balance online at www.invoicecloud.com/cityandboroughofjuneauak. Once there, just click on the “Water/Sewer” button, enter your Customer Number as it appears on your monthly bills, and click “Search Invoices”. More information about how to view and even pay your utility bill online is available at the Utility FAQ page at juneau.org/engineering-public-works/utilities-division/faq. You can also sign up to receive your bill via email, so you know you will always receive it right away.

Please be aware that ongoing mail delays at the U.S. Postal Service may also result in late payments. Utility payments are counted as timely based on when they are received, regardless of when they were mailed, so if you are putting your payment in the mail, allow for possible delays. Avoid the mail altogether and pay online, or place payments in one of our dropbox locations at Superbear IGA, Foodland IGA, and outside the main entrance of City Hall on Heritage Way.