Utilities – City and Borough of Juneau

Sales Tax Exemptions for Non-Commercial, Residential CBJ Water & Sewer start December

City and Borough of Juneau (CBJ) Utility Billing is applying sales tax exemptions passed in the October 2025 municipal election to CBJ’s December 2025 utility billing period. Residential, non-commercial customers of CBJ water and wastewater will not be charged sales tax starting this December. Residential, non-commercial customers with a current senior sales tax exemption will also receive a 100% sales tax exemption.

CBJ Utility Billing staff are clarifying which accounts are residential and non-commercial. Customers who believe their December billing is incorrect at time of receipt should contact CBJ Utility Billing by emailing [email protected].

Customers who believe they are incorrectly designated as commercial may need to apply for a sales tax exemption card to affirm residential and non-commercial status. Visit juneau.org/finance/sales-tax for more information about Proposition 2 implementation.

For questions, contact CBJ Utility Billing at [email protected] or 1 (907) 586-0898.

November 26th, 2025|

Water Main Break Impacting Ridge Way Neighborhood

The City & Borough of Juneau Utilities Division identified a water main break in the area of Ridge Way and Blackerby Street above Twin Lakes. Water has been shut off to approximately 20 homes in the area. Crews are on site to conduct necessary repairs to the aged utility infrastructure and restore water service as quickly as possible.

CBJ will provide updates to impacted residents as available.

For questions, contact the CBJ Utilities Division at 907.586.0393.

October 9th, 2025|

Temporary Water Shut-Off in North Twin Lakes Area on October 9

Residents can expect a temporary water shut-off in the area along Glacier Highway between Craig Street and Hooter Lane on Thursday, October 9 starting at 10 a.m. and lasting for 30 – 60 minutes. The shut off will also impact the area including the Juneau Pioneer Home.

The shut-off is necessary for the City & Borough of Juneau (CBJ) Utilities Division to conduct upgrades to water utility infrastructure in the area. Water service should be restored by 11 a.m. on Thursday without further interruptions.

For questions, contact the CBJ Utilities Division at 907.586.0393.

October 8th, 2025|

Annual Water Line Flushing in the Mendenhall Valley Scheduled for October 3 – 10

The City & Borough of Juneau Water Utility Division today began the annual process of flushing the water distribution system throughout the Mendenhall Valley, from Lemon Creek to the Auke Bay Roundabout.

This routine work will occur between 8:00 AM and 4:30 PM, Monday through Friday, and will be tentatively completed by October 10.

During this time customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold-water tap (preferably in your bathtub) until the water runs clear. This should take no longer than 2-5 minutes.

Please watch for crews working in the roadway, use caution, and obey traffic controls. We apologize for any inconvenience this may cause.

For more information, contact CBJ Utilities Administration at (907) 586-0393 or for after-hours emergencies call (907) 586-2165.

October 3rd, 2025|

Combined Stormwater and Wastewater Discharge to Gastineau Channel on September 26

The City & Borough of Juneau Utilities Division reports that a Combined Sewer Overflow (CSO) event occurred at the Outer Drive Pump Station in Downtown Juneau during the heavy precipitation on Friday, September 26, 2025. The event resulted in a discharge of approximately 80,000 gallons of combined wastewater and stormwater into the Gastineau Channel between around 8 p.m. and 11 p.m. on Friday evening. Environmental impacts from this discharge are expected to be minimal due to the short duration of the event and the dilute nature of the discharge.

The discharge was caused by an unexpected low pressure weather system with heavy precipitation that temporarily overwhelmed the Outer Drive (OD) wastewater pump station during a sensitive construction action. The OD station is currently undergoing a major reconstruction and upgrade, due to be completed within the month. Once completed, the upgrades to the OD station will serve to prevent this type of event from recurring. This project is part of a comprehensive program to replace the Utility’s aging and antiquated infrastructure.

For more information, contact CBJ’s Water Utility Office at 586-0393.

September 27th, 2025|