Around 1,225 people took CBJ’s public information survey. Here’s how they responded.

The City and Borough of Juneau conducted a community-wide survey to better understand how CBJ can deliver information quickly and effectively. It asked respondents to answer how they currently get information from CBJ and how they would like to get it in the future. The survey yielded 1,225 responses between January 18 and February 6. Of the people who took the survey, respondents most want the Public Information Office to utilize a website, an opt-in email service, radio ads and PSAs, and the newspaper. Read the full report on the survey results.

When asked how people currently get information from CBJ, the top replies were the website (50.95%), newspaper (44.4%), radio and PSAs (42.07%), and Facebook (41.83%). Respondents over the age of 65 were disproportionately represented. When looking at those under the age of 65, the majority of respondents currently get their information via the website (53.29%), Facebook (50.27%), followed by radio ads and PSAs (43.29%), and newspaper (32.6%).

CBJ also wants to better understand what public opinion is on Facebook, which CBJ currently utilizes as a primary communication tool. Of all respondents, 42.5 percent wanted CBJ to continue to use Facebook as a primary tool for communication, 31.1% did not want CBJ to continue using Facebook as a primary communication tool, and 26.4% were unsure. The “No” and “Unsure” replies make up 57.5% of respondents together. Facebook, nor any other social media platform, was among the top methods for preferred communication moving forward.

CBJ appreciates everyone who took the time and effort to complete the survey – thank you. These results will be considered as CBJ crafts communication strategies in the future.

For more information, contact Deputy City Manager Robert Barr at 907-586-5240 or [email protected].