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Internet outage impacted CBJ utility bills being emailed to customers

April 30, 2021 – FYI

City and Borough of Juneau utility bills were emailed to customers on April 29 around the same time as the Alaska Communications outage, which impacted the delivery. Some customers received multiple bills; some customers received no bill at all.

In an effort to ensure all email customers get their bills, CBJ Utility Billing will be resending all bills at the end of the business day today, April 30.

  • If you did already receive your email bill, please disregard any multiple copies.
  • If you do not receive your email bill, please email CBJ.Utility@juneau.org and a copy will be emailed to you as soon as possible.

CBJ apologizes for this inconvenience and appreciates your understanding.

For more information, email CBJ.Utility@juneau.org.