CBJ Permit Center “Planner on Call” Available Mondays & Tuesdays Only 

Beginning Monday, June 1, the City and Borough of Juneau (CBJ) Community Development Department (CDD) will offer “Planner on Call” services on Mondays and Tuesdays only.  

Currently, the Permit Center offers walk-in services from 8 a.m. to 4:30 p.m., Monday through Thursday, for assistance with zoning and construction questions, public information requests, and registration on the Civic Access public portal.  

Due to staff shortages and the high volume of applications, planning staff will focus on existing cases, projects and developments. Walk-in consultations will be limited to Mondays and Tuesdays.  

“With Juneau’s limited building season, it’s critical we get cases to the Planning Commission and turn around building and zoning permits as quickly as possible,” said Minta Montalbo, Acting Planning Manager. “With our limited staff, we are prioritizing projects already in the works.” 

Residents seeking information on a specific property are encouraged to submit an online General Inquiry through Civic Access or submit a public records request. Messages left on the Planner on Call line with zoning or other planning questions will continue to be answered in the order received.  

Applicants with questions about their permit or case can find status updates, submit materials, or schedule an inspection through their Civic Access portal. 

For more information on Community Development services, visit the Community Development website page.