Water – City and Borough of Juneau

Water and Sewer Utility Rates Increase Today

Starting today, July 1, the water and sewer utility rate will increase by 5 percent. Utility users should expect changes to their billing statements and all manual Bill-Pay customers will need to update their accounts to reflect the new rates. AutoPay users will have their payments automatically updated and will not need to take action. Find more information on how to pay for utilities on the utilities payment information webpage.

The City and Borough of Juneau Assembly approved increases to both water and sewer utility rates in June 2025. Following the 2026 increase, there will be subsequent 5 percent increases in July 2027, July 2028, and July 2029. These increases keep pace with inflationary cost increases. New rates can be found on the water and wastewater rates webpage.

Revenue generated from these rates will be allocated toward operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation loans, and capital projects focused on addressing failing infrastructure or ensuring regulatory compliance. Learn more about the relevant ordinances at the utilities historical rate webpage.

For more information about the utility rate increase, contact the Utility Office at 907-586-0898.

July 1st, 2026|

Water and Sewer Utility Rates Increase July 1

The City and Borough of Juneau Assembly approved increases to both water and sewer utility rates in June 2025. The 5 percent utility rate increase will go into effect on July 1, 2026. New rates can be found on the water and wastewater rates webpage.

Utility users should expect changes to their billing statements. All manual Bill-Pay customers will need to update their accounts to reflect the new rates to stay current. AutoPay users will have their payments automatically updated and will not need to take action. Find more information on how to pay for utilities on the utilities payment information webpage.

Following the 2026 increase, there will be subsequent 5 percent increases in July 2027, July 2028, and July 2029. These increases keep pace with inflationary cost increases. Revenue generated from these rates will be allocated toward operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation loans, and capital projects focused on addressing failing infrastructure or ensuring regulatory compliance. Learn more about the relevant ordinances at the utilities historical rate webpage.

For more information about the utility rate increase, contact the Utility Office at 907-586-0898.

June 15th, 2026|

Help Keep Juneau Safe, Clear Fire Hydrants and Storm Drains of Snow

After a record-breaking snowfall this weekend and an upcoming forecast of rain, City and Borough of Juneau (CBJ) crews are working overtime to ensure the safety of Juneau residents. CBJ is asking for help from Juneau residents to help keep the roads safe and support emergency services by clearing snow from nearby fire hydrants and storm drains in your neighborhood.

Clear fire hydrants help first responders respond to emergencies

Fire crews rely on immediate access to hydrants to respond quickly to fires and medical emergencies. Keeping hydrants accessible is a simple step that helps protect your neighbors, your property, and the safety of first responders during this extreme winter weather.

Please do not park vehicles, place snow piles, or store plowed snow in front of or on top of fire hydrants, even if they are difficult to see. If you are able, clear snow from hydrants near your home or business, leaving at least three feet of clear space around them.

Clear storm drains reduce the risk of minor floods

City storm drains blocked by snow and rain increase Juneau’s risk of flooding. If you are able, help clear snow from your neighborhood storm drain.

While CBJ Streets crews are working to clear fire hydrants, storm drains, and CBJ roads as quickly as possible, resident support is greatly appreciated.

For media inquiries, contact [email protected].

December 29th, 2025|

UPDATE: Water Restored to Isolated Water Main Break in Industrial Boulevard Area

UPDATE (December 29, 2025, 11:33 a.m.):

The boil water advisory issued to properties impacted by the December 25 watermain break near lower Industrial Boulevard between Crazy Horse Drive and Maier Drive has has been cancelled.

City and Borough of Juneau (CBJ) Utility staff notified impacted properties of the watermain break and subsequent boil water advisory on December 26, and sent water samples for testing as a standard safety precaution the same day. The test results came back today showing that all potable water in the area is safe for consumption.

UPDATE (December 26, 2025, 6 p.m.):

City and Borough of Juneau (CBJ) Utility crews were able to locate and repair the water main issue and service was restored to the area by approximately 4 p.m. on December 26. A boil water advisory is in effect for the impact area until water quality testing can be completed over the weekend. Impacted property owners will be notified when the boil water advisory has concluded.

Original Notice:
At approximately 8:00 p.m. on December 25, a water main break was detected by City and Borough of Juneau (CBJ) Utility staff in the area of lower Industrial Boulevard between Crazy Horse Drive and Maier Drive. Utility staff subsequently isolated the break to a smaller area with multiple businesses and one residence. Crews have provided notification to the residence and other impacted properties where possible.

Potable water services to the affected area have been shut down for the evening and a CBJ work crew will be responding first thing in the morning to repair the water main and restore service to the area. Additional information will be provided once available. Impacted property owners can contact the CBJ Water Utility at (907) 723-2201.

December 26th, 2025|

CBJ Utility Asks Residents to Be Conservative in Frozen Pipe Prevention Measures

With record cold temperatures in Juneau, many residents are taking measures to prevent their pipes from freezing by continuously running water from their home taps. While this is an important precautionary measure, if not done correctly, it can have unintended consequences and even overtax the CBJ water supply. Accordingly, the City and Borough of Juneau (CBJ) Utilities Division is asking residents to take another look at their cold weather tap water usage.

Here’s what to remember:

Just One. Continuous tap water flow to just ONE indoor water tap on an exterior facing wall is enough to prevent water service lines from freezing.

Just a Trickle. Limit the continuous water flow from that ONE tap to just a trickle. Sometimes described as “pencil lead-thin,” look for continuous water flow that is just slightly more than a drip. (See photo above and VIDEO here)

The CBJ Utilities Division appreciates the community’s collaboration during this extreme weather.

For media inquiries, please contact [email protected].

December 19th, 2025|