As High Winds and Cold Temperatures Approach, Take Steps to Keep Pipes From Freezing

With high winds and freezing temperatures forecast in the coming days, now is a critical time to take important preventive steps to keep your water pipes from freezing. Water pipes that are not properly insulated or maintained are at risk of freezing and/or bursting—an event that could leave you without running water as well as cause flooding and damage to your home or business.

To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventive measures:

  • Leave a pencil-thin trickle of water running in the sink to keep water circulating
  • Ensure crawl space vents are closed
  • Ensure pipes are properly insulated
  • Ensure heat tapes are plugged in and functioning
  • Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor.  CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is (907) 586-0393 Monday-Friday, 8:00 a.m. to 4:30 p.m. or (907) 586-2165 after hours.

Visit the NWS Juneau website at weather.gov/ajk to stay on top of the latest weather conditions.

November 28th, 2022|

As Cold Weather Approaches, Take These Steps to Keep Pipes From Freezing

With freezing temperatures forecast in the coming days, now is a critical time to take important preventive steps to keep your water pipes from freezing. Water pipes that are not properly insulated or maintained are at risk of freezing and/or bursting—an event that could leave you without running water as well as cause flooding and damage to your home or business.

To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventive measures:

  • Leave a pencil-thin trickle of water running in the sink to keep water circulating
  • Ensure crawl space vents are closed
  • Ensure pipes are properly insulated
  • Ensure heat tapes are plugged in and functioning
  • Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor.  CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is (907) 586-0393 Monday-Friday, 8:00 a.m. to 4:30 p.m. or (907) 586-2165 after hours.

November 4th, 2022|

PSA: Emergency Water Line Repair in North Douglas Scheduled for August 4

Emergency repairs to the water line in North Douglas will take place this Thursday, August 4, between 9 a.m. and 3 p.m. During this period, a water line shutdown will affect residences from 9070 North Douglas Highway to the end of the water line before the North Douglas Boat Launch Ramp.

Once repairs are completed and service is restored, residents may encounter water discoloration or minor disruptions in service. To clear the discoloration, run the cold water tap (preferably in your bathtub) until the water runs clear.

For questions or concerns, please contact CBJ Utilities Administration at (907) 586-0393. We appreciate your cooperation and apologize for any inconvenience caused while undertaking this critical repair.

August 2nd, 2022|

Public Service Announcement: System-Wide Line Flushing to Begin August 1

Beginning the week of August 1, 2022, the City and Borough of Juneau Water Utility will begin flushing the water distribution system. Work is scheduled to begin downtown, working north to the hospital, crossing over to Douglas, then on to the Lemon Creek area, proceeding to the Valley, and then on out to the Tee Harbor area. This work will continue over the next few months.

Work will occur between 8:00 AM and 4:30 PM, Monday through Friday, and will be tentatively completed by September 30th.

Customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold water tap (preferably in your bathtub) until the water runs clear.

Please watch for crews working in the roadway, use caution, and obey traffic controls. We apologize for any inconvenience this may cause.

For more information, contact CBJ Utilities Administration at (907) 586-0393 or for after-hours emergencies call (907) 586-2165.

July 28th, 2022|

CANCELLED – Voluntary water conservation measures for Lemon Creek to Tee Harbor

A resumption of cooler, wetter weather for Juneau has eased the demand on water supplied by the Salmon Creek Reservoir and Treatment Facility.   Therefore, CBJ is no longer requesting that residents voluntarily conserve water.

CBJ’s Water Treatment and Distribution teams are very grateful to all of the residents of Juneau who helped in easing our water demand during the extraordinarily hot and dry period preceding the 4th of July long weekend.  With your assistance, we were able to reverse the downward trends in our regional water supplies and keep them at suitable levels for all of us.  Thanks Juneau.

For more information, contact Chad P. Gubala at CBJ’s Water Utility Office at 907-586-0393.