Annual Water Line Flushing in the Mendenhall Valley Scheduled for October 3 – 10

The City & Borough of Juneau Water Utility Division today began the annual process of flushing the water distribution system throughout the Mendenhall Valley, from Lemon Creek to the Auke Bay Roundabout.

This routine work will occur between 8:00 AM and 4:30 PM, Monday through Friday, and will be tentatively completed by October 10.

During this time customers may encounter water discoloration or minor disruptions in service. To clear the discoloration, first wait until the work crew leaves the area, then run the cold-water tap (preferably in your bathtub) until the water runs clear. This should take no longer than 2-5 minutes.

Please watch for crews working in the roadway, use caution, and obey traffic controls. We apologize for any inconvenience this may cause.

For more information, contact CBJ Utilities Administration at (907) 586-0393 or for after-hours emergencies call (907) 586-2165.

 

October 3rd, 2025|

Combined Stormwater and Wastewater Discharge to Gastineau Channel on September 26

The City & Borough of Juneau Utilities Division reports that a Combined Sewer Overflow (CSO) event occurred at the Outer Drive Pump Station in Downtown Juneau during the heavy precipitation on Friday, September 26, 2025. The event resulted in a discharge of approximately 80,000 gallons of combined wastewater and stormwater into the Gastineau Channel between around 8 p.m. and 11 p.m. on Friday evening. Environmental impacts from this discharge are expected to be minimal due to the short duration of the event and the dilute nature of the discharge.

The discharge was caused by an unexpected low pressure weather system with heavy precipitation that temporarily overwhelmed the Outer Drive (OD) wastewater pump station during a sensitive construction action.  The OD station is currently undergoing a major reconstruction and upgrade, due to be completed within the month.  Once completed, the upgrades to the OD station will serve to prevent this type of event from recurring. This project is part of a comprehensive program to replace the Utility’s aging and antiquated infrastructure.

For more information, contact CBJ’s Water Utility Office at 586-0393.

September 27th, 2025|

Combined wastewater & stormwater discharge to the Gastineau Channel – Second occurrence

The CBJ Utilities Division reports that a second Combined Sewer Overflow (CSO) event occurred at the Outer Drive Pump Station in Downtown Juneau along Egan Drive resulting in a combination of wastewater and storm water being discharged into the Gastineau Channel.  The event occurred at approximately 6:45 p.m. September 10, 2025 and lasted until 2:30 a.m. September 11, 2025.

The second discharge was due to the resumption of heavy precipitation that temporarily overwhelmed the antiquated Outer Drive (OD) wastewater pump station. As stated in the previous notice, the OD station is currently undergoing a major reconstruction project that, once completed, will prevent this type of event from occurring in the future.

Samples of the discharged water appeared to be very dilute in nature. As such, environmental impacts from this second discharge are also expected to be small.  Per Alaska Department of Environmental Conservation (ADEC) permitting requirements, CBJ must provide notice to the public of any CSO event. CBJ has also notified ADEC.

For more information, interested parties can contact the CBJ Utility at 907-586-0393.

September 11th, 2025|

Reminder: water and sewer utility rates increased August 1

Please be aware that as of August 1, water and sewer utility rates have increased by 5 percent.  The CBJ Assembly approved increases to both water and sewer utility rates in June 2025 following a comprehensive utility rate study and a series of public meetings and community presentations. A detailed table showing the finalized rates is available at bit.ly/CBJUtilityRates.

With the rate increase now in effect, residents can expect changes to their billing statements. Bill-Pay customers should update their accounts to reflect the new rates to stay current.

As a low-density community with a long and narrow footprint, Juneau is a unique place with unique needs. The cost to operate and maintain utility infrastructure is higher than in a dense and compact urban environment, and deferring maintenance and replacement only leads to even higher costs in the future. Significant inflationary cost increases in utility operations and aging infrastructure needs mean that rate increases are now necessary to keep serving our community’s water and sewer needs.

Revenue generated from utility rates is allocated toward operating and maintaining major water and wastewater infrastructure systems, capital projects focused on addressing failing infrastructure or ensuring regulatory compliance, and debt financing from Alaska Department of Environmental Conservation (ADEC) loans.

For more information, contact the CBJ Utility Office at (907) 586-0898.

August 20th, 2025|

Water shut-off scheduled for Glacier Spur Road area on July 18

Water service to streets in the area of Glacier Spur Road will be shut off from 9 a.m. to Noon on Friday, July 18, 2025.  The brief outage is needed to connect the new upgraded waterline on Eyelet Court to the water main on Glacier Spur Road.

The shut off will affect residents on Eyelet Court, residents on all streets off Glacier Spur Road north of Eyelet Court (see list below), and the Mendenhall Glacier Visitor Center.

During the scheduled shutdown period, the following affected areas will be without water:

  • Eyelet Court
  • Threadneedle Street
  • Trafalgar Avene
  • Kanat’a Deyi Street
  • Garnet Street
  • Gladstone Street
  • Circle Drive
  • Counterpane Lane
  • Gladstone Street
  • Glacier Spur Road, north of Eyelet Court

Please check your appliances and heating system and take any precautions noted in the owner’s manual to make sure that they will not be damaged from lack of water.

After water service returns, you may notice air or light sediment when first using the water.  This is normal and will dissipate relatively quickly.  If you notice either of these conditions, please allow water to run from the affected faucet until it returns to normal. This typically takes less than one minute.

CBJ recognizes the inconvenience to residents and appreciates your patience during these critical upgrades.

For questions, contact:

  • Nick Druyvestein, CBJ Engineering  –  (907) 586-0800 x 4224
  • John Hollatz, Hollatz Engineering, Inc.  –  (907) 321-7760
  • Andrew Campbell, Admiralty Construction Inc  –  (907) 321-2265
July 17th, 2025|