The City and Borough of Juneau (CBJ) requests residents report any damage to private or commercial property caused by snow, ice, flooding, snow slides or other hazardous weather conditions from the December 2025- January 2026 Juneau Winter Storm. Residents can report damage via CBJ’s online reporting tool at bit.ly/cbjstormdamage.

This information will be used by CBJ to better understand the scale and impact of damage to private and commercial property. The data provided is critical for determinations regarding the need and availability of additional recovery support. Reporting damages is not a guarantee of assistance, however, CBJ staff will be following up on damage reports with in-person damage assessments of properties if needed.

The CBJ storm damage self-reporting tool can be completed in three (3) steps:

1. Provide the address of the impacted property, and select whether the damage is residential or commercial.
2. Take photos of the damage and upload them to the form. Type in any additional information needed to explain the damage in the field provided.
3. Provide contact information for the owner of the impacted property, so that damage assessment teams can reach for more additional information if needed.

With sustained warming temperatures and additional rainfall, the National Weather Service has issued a flood advisory until 9 p.m. tonight, predicting minor flooding in low-lying areas and side streets.  CBJ and Alaska Department of Transportation & Public Facilities crews are working diligently to get storm drains cleared as quickly as possible, while also prioritizing road maintenance to keep roads safe and passable. Residents that are able to safely clear drains of snow or ice can locate the storm drain in their area on the interactive map available at bit.ly/cbjhydrants. This mitigation step may help snowmelt move away from homes and structures more efficiently

If you know where your storm drain is located (see interactive map available at bit.ly/cbjhydrants) and are able to safely clear it of snow or ice, that mitigation effort will help the snowmelt move much faster and help minimize damage to your own home or structure.

If you are experiencing non-emergency flooding on or related to a CBJ road or infrastructure (culvert, etc.) please use the following contacts:

• For assistance during daytime hours before 4:00 p.m., contact the CBJ Streets & Fleet Maintenance team at (907) 586-5256.
• For assistance after 4:00 p.m., please contact JPD’s non-emergency line, (907) 586-0600.

To request assistance clearing storm drains near your property, or, for assistance regarding the CBJ storm damage assessment form, please email [email protected]. Emergency Response staff are actively monitoring these emails and will work to respond promptly.

For questions and more information, please call CBJ Emergency Programs department at (907) 586-0371.