Water shut-off scheduled for Glacier Spur Road area on July 18

Water service to streets in the area of Glacier Spur Road will be shut off from 9 a.m. to Noon on Friday, July 18, 2025.  The brief outage is needed to connect the new upgraded waterline on Eyelet Court to the water main on Glacier Spur Road.

The shut off will affect residents on Eyelet Court, residents on all streets off Glacier Spur Road north of Eyelet Court (see list below), and the Mendenhall Glacier Visitor Center.

During the scheduled shutdown period, the following affected areas will be without water:

  • Eyelet Court
  • Threadneedle Street
  • Trafalgar Avene
  • Kanat’a Deyi Street
  • Garnet Street
  • Gladstone Street
  • Circle Drive
  • Counterpane Lane
  • Gladstone Street
  • Glacier Spur Road, north of Eyelet Court

Please check your appliances and heating system and take any precautions noted in the owner’s manual to make sure that they will not be damaged from lack of water.

After water service returns, you may notice air or light sediment when first using the water.  This is normal and will dissipate relatively quickly.  If you notice either of these conditions, please allow water to run from the affected faucet until it returns to normal. This typically takes less than one minute.

CBJ recognizes the inconvenience to residents and appreciates your patience during these critical upgrades.

For questions, contact:

  • Nick Druyvestein, CBJ Engineering  –  (907) 586-0800 x 4224
  • John Hollatz, Hollatz Engineering, Inc.  –  (907) 321-7760
  • Andrew Campbell, Admiralty Construction Inc  –  (907) 321-2265
July 17th, 2025|

Cold weather is on the way — take these steps to keep pipes from freezing

With freezing temperatures forecast in the coming days, now is a critical time to take important preventive steps to keep your water pipes from freezing. Water pipes that are not properly insulated or maintained are at risk of freezing and/or bursting—an event that could leave you without running water as well as cause flooding and damage to your home or business.

To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventive measures:

  • Leave a pencil-thin trickle of water running in the sink to keep water circulating
  • Ensure crawl space vents are closed
  • Ensure pipes are properly insulated
  • Ensure heat tapes are plugged in and functioning
  • Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor. CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is (907) 586-0393 Monday-Friday, 8:00 a.m. to 4:30 p.m. or (907) 586-2165 after hours.

January 27th, 2025|

Water & sewer utility rates to increase July 1

Please be aware that there will be a utility rate increase effective July 1. The City and Borough of Juneau Assembly, in August of 2019 (Ord. 2019-31 & 2019-44), approved increases to both the water and sewer utility rates. The 2% rate increase will go into effect July 1. Find the new rates on the CBJ Utilities Division’s Current Utility Rates page.

Please expect the changes to your billing statements. All Bill-Pay customers will need to update their accounts to reflect the new rates in order to stay current.

These increases keep pace with inflationary cost increases. Revenue generated goes toward costs for operating and maintaining major water and wastewater infrastructure systems, debt financing from Alaska Department of Environmental Conservation (ADEC) loans, and capital projects directed at failing infrastructure or regulatory compliance. See relevant adopted ordinances and associated documents on the Historical Rate Information page.

For more information, contact the Utility Office at (907) 586-0898, extension 4201.

June 18th, 2024|

Water shutoff for line repairs on Concrete Way

This morning a water line break was identified on Concrete Way in Lemon Creek. Water service has been shut off along the street in order to make repairs, which are now underway.

Water service will resume once the line has been repaired and flushed and water quality checks performed.

The shutoff affects a number of businesses on Concrete Way, and CBJ is communicating directly to keep them informed of repair status. Those affected by the shutoff are encouraged to boil or avoid drinking water from the faucet until the line is reopened.

For questions, please contact the CBJ Water Utility at (907) 586-0393.

March 22nd, 2024|

Cold weather is approaching — take these steps to keep pipes from freezing

With freezing temperatures forecast in the coming days, now is a critical time to take important preventive steps to keep your water pipes from freezing. Water pipes that are not properly insulated or maintained are at risk of freezing and/or bursting—an event that could leave you without running water as well as cause flooding and damage to your home or business.

To prevent frozen water pipes, the City and Borough of Juneau recommends the following preventive measures:

  • Leave a pencil-thin trickle of water running in the sink to keep water circulating
  • Ensure crawl space vents are closed
  • Ensure pipes are properly insulated
  • Ensure heat tapes are plugged in and functioning
  • Turn off hose bibs, disconnect any hoses, and ensure they are properly insulated

In the event that you do experience frozen pipes, contact a plumber or contractor. CBJ does not have the ability to thaw frozen water pipes.

The Emergency Water Turn-Off contact is (907) 586-0393 Monday-Friday, 8:00 a.m. to 4:30 p.m. or (907) 586-2165 after hours.

January 5th, 2024|
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