WHO WE ARE LOOKING FOR

• Excellent oral and written skills;
• Able to research and interpret regulations;
• Excellent computer and database skills;
• Provide Excellent Customer Service, ability to exercise tact, self-restraint, judgment, and strategy in dealing with a variety of people, including appointed and elected public officials and others;
• Ability to analyze problems, develop logical and realistic conclusions, communicate ideas clearly, establish and maintain
• cooperative relationships with others;
• Ability to identify, research and resolve a wide range of work related problems such as public complaints and inquiries;
• Must be Reliable and dependable and able to work in a team environment.

WHAT IS IT LIKE TO WORK FOR OUR DEPARTMENT

When you join the Docks & Harbor Department, you are joining a department that values personal and professional development. We highly value creative thinking and approach all tasks with a team mindset.

WORKING HOURS AND LOCATION

This position works five days a week and 7.5 hours a day and may work weekends. The main work location will be Statter Harbor, but you could be asked to work at Aurora Harbor on occasion.

DESCRIPTION OF SOME OF THE DUTIES YOU WILL BE DOING

• Under general supervision, performs clerical and administrative support duties for the City and Borough of Juneau Docks & Harbors Department.
• Creates billings in support of Docks & Harbors Operations. The work will require knowledge of Docks & Harbors ordinances and regulations.
• Accepts payments for fees, bills, and permits. Write receipts, make bank deposits and prepare revenue transmittals.
• Performs detailed research on customer billing discrepancies and communicates results to Docks & Harbor patrons’ inquiries to resolve noncompliance issues. Prepares billing and payment history as requested by customers.
• Will maintain and update customer accounts using the specialized harbor accounting program.
• Receives and screens telephone calls and walk-ins, inquiries about nature and urgency of their business; answers questions on status of current projects.
• Creates, evaluates and implements office procedures, technical filing and indexing systems and forms for own use; implements changes subject to approval of supervisor.
• May gather information on prices and availability of goods and services; solicit informal bids; prepare delivery orders and purchase requisitions for supplies and equipment; and monitor and assist in preparing and processing paperwork to obtain and pay for routine and recurring services.
• Assists colleagues in editing, writing, and copying reports under strict deadlines; revises drafted correspondence and reports to improve clarity and quality.
• May drive to alternate CBJ business locations to distribute/deliver mail, reports, and other business materials.
• Performs other related work as required.

Education:           High School graduation or the equivalent.

Experience:         Six (6) months of clerical experience. This work is equivalent to an Office Assistant with the City & Borough of Juneau or equivalent elsewhere.

SUBSTITUTION:

Post-secondary or vocational training may be substituted for the required experience on the basis of: three (3)

semester or four (4) quarter hours of post-secondary education are equal to one month of experience; 150

hours of vocational education are equal to one month of experience.)

Other:                   This position requires a valid Driver’s license at time of appointment and for continued employment.

NOTE:              This is a benefited and union-represented position.  For more details about benefits, please visit the following web link: https://juneau.org/human-resources/benefits

If you have questions about this position, please call Teena Larson at (907) 586-0282.

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.