The Communications Center Supervisor manages the day-to-day operations and programs of our public safety dispatch center.

WHAT THE CBJ CAN OFFER YOU:

In this position, you will receive a competitive salary package that includes the opportunity for regular pay increases, 12 paid holidays a year, an excellent health insurance program that includes medical, dental, vision and orthodontia care options, paid leave, and retirement credit through PERS (Public Employees’ Retirement System).

We value the health and well-being of our employees. The CBJ provides paid time off for parent-teacher conferences, the ability to participate in a robust wellness program that includes discounts to CBJ recreational centers and local fitness programs, free annual health screenings, free flu shots, free classes, challenges and webinars on healthy living to assist you with achieving work/life balance.

JPD has an employee fitness fund with a 24/7 accessible workout room in the building.  JPD provides free, secure on-site parking for staff.

DESCRIPTION OF WHAT YOU WILL BE DOING

This position provides supervision of staff including 2 lead dispatchers, 10 dispatchers, and 2 call takers. It is critical to effectively manage the APCO emergency medical dispatch program, oversee quality assurance, new employee training, continuing education training, and other programs related to dispatching for police, fire and EMS. The position coordinates recruitment efforts, facilitates the selection processes for applicants, represents the dispatch unit in regular department–wide supervisor meetings, and is the liaison with public safety partners and the public to enhance and promote programs.

WHO WE ARE LOOKING FOR
We are looking for someone with strong leadership qualities, organizational skills, the ability to create positive connections with staff and to make internal and external customer service a priority while following and reinforcing the core values of the Juneau Police Department and Capital City Fire/Rescue.

Please review the full position description for details and contact Public Safety Manager Erann Kalwara for more information on what it is like to work on our team.

DO I HAVE THE QUALIFICATIONS FOR THIS JOB – OUR MINIMUM QUALIFICATIONS

Education:                           High school graduation or the equivalent.

Experience:                         Three (3) years of experience as a Public Safety or Emergency Services Dispatcher.

Two (2) years of experience managing, supervising or leading the work of others is desirable.

Substitution: Post-secondary education from an accredited college with major course work in Business Management, Public Administration or other closely related field may be substituted for up to one (1) year of the required experience on the basis of 2.5 semester hours (3.75 quarter hours) for one (1) month of experience.

Other: All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records.  The background investigation includes a criminal background review, fingerprinting, and investigative interview. In addition, pending receipt of verified negative results of pre-employment testing for controlled substances (this includes: new hires, short term temp, long term temp, transfers from another CBJ department, or former JPD employees who have been separated from JPD employment for more than 30 days).  All information provided by the applicant will be verified.  Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed.

SPECIAL NOTE: Appointment to the Communications Center Supervisor position will be made conditionally pending successful completion of all portions of the background process, psychological evaluation, and receipt of verified negative results of pre-employment testing for controlled substances.

Physical Requirements:  See well enough to quickly read fine print, charts, graphs, maps, VDTs and to see fine detail with no color deficiencies; hear well enough to understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static and background noises, such as with others talking in the room, audible radio noise and telephones ringing; hear others whether or not they are in view; discern various tones, rhythms and series of "beeps" through a headset and over a speaker; speak in a clear, understandable voice with sufficient volume and tone quality to project effectively over the radio, telephone, and in person; stamina to sit for long periods; use of fingers and hands to write, operate computer keyboards and radio computer equipment.

Department Requirements:   Ability and willingness to work shifts, holidays, weekends, scheduled and emergency overtime, and be available for required on-call duty; attend local and out of area training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.

Although marijuana usage is legal in Alaska, such drug use is not federally legal, nor is its use allowed per departmental policy.  Furthermore, an applicant with marijuana use within the past one (1) year will be automatically disqualified.

APSIN NOTIFICATION
Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN).  A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN.  DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice.  Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

NOTE: This is a benefited position.  For more details about benefits, please visit the following web link: https://juneau.org/human-resources/benefits

HOW DO I APPLY AND WHO CAN I CALL WITH QUESTIONS

If you have questions about this position, please call Erann Kalwara at (907) 500-0722 or email [email protected].

In-person assessment center will be conducted in Juneau on March 16-17.

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.