WHO WE ARE LOOKING FOR

The right candidate for this position will have the following attributes:

• Provide excellent customer service and listening skills, ability to exercise tact, and self-restraint in dealing with a variety of people.
• Must be reliable and dependable
• Solid written, oral and editing skills
• Strong attention to detail
• Ability to learn CBJ policy and code as well as Alaska state statute
• Ability to maintain confidentiality
• Self-starter and ability to stay motivated
• Ability to multi-task and strong problem solving skills
• Proficient with Microsoft Office suite of tools (Excel, Word) and ten key
• Excellent follow thru on all projects to completion with little direct supervision

WHAT IS IT LIKE TO WORK ON OUR TEAM

The Collections office is a two person team within the Finance Department, Treasury Division, located in City Hall in downtown Juneau. You will work closely with the Revenue Collector to recoup delinquent balances for all CBJ departments that require collections services. We strive to compassionately work with our members of the public who may be struggling in a number of areas to get back in good standing with their CBJ accounts. Collections staff is friendly, patient, knowledgeable, and always willing to answer inquiries in a timely fashion. The collections office is a challenging environment that serves the public as well as CBJ departments; good customer service is always first and foremost.

WORKING HOURS AND LOCATION

This position works (Monday through Friday) 8am – 4:30pm. Your office would be located in downtown Juneau in City Hall. A parking pass or bus pass will be provided.

DESCRIPTION OF WHAT YOU WILL BE DOING

The purpose of this position is to be the initial contact for the Revenue Collections office, assist the Revenue Collector, and CBJ departments with collecting past due debts. The primary duties are to actively listen, and clearly, and compassionately communicate with customers in person, phone, and via email; providing payment and delinquent balance information, as well as field a wide array of inquiries. Maintain comprehensive notes on all customer accounts and communications. Perform vendor good standing verifications, generate collection letters, initiate and track payment agreements, and maintain and reconcile spreadsheets. File and release liens electronically. Calculate interest and penalties, pre and post judgment interest and fees. Prepare small claim writs and PFD garnishment legal form documents, file satisfaction of judgments. Submit court forms and documents to the State of Alaska court system. Monthly run the water shutoff process. Assign accounts for bad debt, legal action, or 3^rd party collection. Disburse collected funds. Notarize collection documents. Research customer contact information for collection purposes. Research misapplied payments. Prepare check requests for overpayments and customer refunds. Work with a process server for service of legal documents.

DO I HAVE THE QUALIFICATIONS FOR THIS JOB – OUR MINIMUM QUALIFICATIONS

Education:           High School graduation or the equivalent.

Experience:         One (1) year of clerical accounting related experience which includes financial data entry and reconciliation.

Substitution:       Two (2) business related courses from an accredited college may substitute for six (6) months of the experience on the basis of 3 semester/4 quarter hours per class.*

This is a benefited and union represented position. For more details about benefits, please visit the following web link: https://juneau.org/human-resources/benefits

If you have questions about this position please call, Nicole A. Tragis at (907) 586-5215, ext 4908.

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.