WHO WE ARE LOOKING FOR

A strong candidate for this position would possess advanced knowledge of and experience working with diverse communities. This would be demonstrated by knowledge of the traditions, values, and customs of the community being served.

A strong candidate would also possess:

• Strong customer service skills.
• Strong computer skills.
• A desire to assist patrons of all ages and abilities.
• Clear communication skills and the ability to work in a team setting.
• Reliable attendance and dependability.
• Strong attention to detail
• Language skills in a language in addition to English are desirable.

WHAT IS IT LIKE TO WORK ON OUR TEAM

The Juneau Public Libraries are the open door to exploration and lifelong learning, providing free access to shared resources and programs that entertain, enlighten, and educate. The Juneau Public Libraries are dedicated to serving people from all walks of life. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide.

The Assistant Library Technician II position is an important part of the Juneau Public Libraries. This person can expect to work with the public and library staff both in the library facilities and within the Juneau community.

Work at the Juneau Public Libraries offers an opportunity to serve the community in a positive way and a good balance between work and life.

WORKING HOURS AND LOCATION

The Juneau Public Libraries have three branches: the Downtown Library (located atop the Marine Parking Garage on the waterfront), the Mendenhall Valley Library (located in Dimond Park), and the Douglas Library (located in the Douglas Community Building, a shared facility with the Fire Department). Library staff offices are located at the downtown branch. The libraries are open 7 days a week.

This position works Monday-Friday with weekly evening and occasional weekend shifts.

DESCRIPTION OF WHAT YOU WILL BE DOING

This position provides specialized technical library support and covers both circulation and reference responsibilities on the Library’s public service desks. This position frequently uses library databases and electronic catalog, and assists patrons in the use of library services, materials, and facilities. This position collaborates with community groups to develop and implement educational and outreach programs for youth and adults with an emphasis on underserved populations. Typical responsibilities include the following:

• Works regular shifts and occasional relief shifts on public service desks.
• Under the direction of the Outreach Librarian, works to implement a wide range of diverse community events with an emphasis on programs and services for community members who face barriers to traditional library use.
• Seeks opportunities to collaborate with community organizations and seeks to identify service gaps.
• Helps maintain ongoing programs and services within the library.
• Works with the Outreach team to provide programs and services to seniors and underserved community members.
• Works with the Youth Services team to provide programs and services to underserved youth.
• Assists seniors and the general public on utilizing library e-resources and technology.
• Uses a wide variety of standard office machines, electronic devices, and audio visual equipment.
• Employs considerable independent judgment to correct inappropriate patron conduct.

Education:           Graduation from high school or the equivalent.

Experience:         One (1) year of customer service experience that includes the use of computer systems or databases.

Substitution:       Six (6) months of experience as an Assistant Library Technician I at the CBJ or equivalent elsewhere.

OR

Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.5 semester hours (3.75 quarter hours) for one month of experience.  This equates to 30 semester hours or 45 quarter hours = 12 months experience.

Other:                   Employee must have access to reliable transportation to transport self to Library branches and locations where community programs are held.

This is a benefited position. For more details about benefits, please visit the following web link: https://juneau.org/human-resources/benefits

If you have questions about this position please call the hiring manager, Melinda Sandkam, at (907) 586-0444.

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.