COVID-19 Screening Hotline Worker $22.92 per hour

Temporary, non-benefitted hourly positions

The City & Borough of Juneau is recruiting for multiple temporary positions to staff the COVID-19 Screening Hotline. The hotline screens callers for COVID-19 testing and vaccination and provides general information to the public. Training will be provided to all call center staff. If you are interested in helping the CBJ respond to the COVID-19 pandemic consider applying today.

Provide a helping hand to our community and consider applying today!

What you will be doing:

• Answering phone calls from the public and screening for COVID-19 testing
• Performing data entry of screening and testing information
• Answering general questions related to COVID-19
• Providing general information about COVID testing sites
• Scheduling appointments for in-home testing

We are looking for individuals who have/are:

• Ability to learn and understand local testing information and be able to clearly explain information to callers
• Ability to learn and understand health mandates and clearly provide information to callers
• Extremely detail oriented – capturing screening information from callers requires a high level of accuracy and attention to detail
• Strong listening and comprehension skills to gather data from callers during the screening process
• Ability to communicate complex information in an understandable way to a variety of people from different backgrounds
• Ability to maintain composure while responding to a variety of questions and callers
• Ability to provide a high level of customer service to all callers
• Strong critical thinking skills
• Dependable and reliable regarding attendance
• Healthcare backgrounds are desired

When you will be working:

The call center will be open 7 days a week. Full time shifts are preferred and available. Limited part time shifts may be available.

Where you will be working:

Workers will be working remotely – hardware can be provided if necessary, though a quiet work space and internet connection are required for this position. Training will take place on-site at a CBJ location, applicant must be available and in Juneau for up to two consecutive weeks for training sessions. Parking will be provided.

*Hotline Worker positions are temporary, non-benefitted, hourly positions.

Education:      High School Degree or equivalent.

Experience: Any combination of experience or post-secondary education totaling one (1)

year that included: Paid or unpaid experience (including volunteers/interns) in a human service, health, public safety, or related field.

*The Operations Section Chief or their designee will determine whether an applicant's post-secondary education is considered applicable to the requirements of the position. Applicants using post-secondary education may qualify on the basis of 3 semester or 4 quarter school credits equating to one (1) month of experience.

*IMPORTANT NOTE TO APPLICANTS* Applicants should carefully fill out the application and ensure information provided is neat and legible. Applications should clearly highlight relevant knowledge, skills, abilities and job experience that demonstrates minimum qualifications and desirable traits required to perform the duties. Applications that are incomplete or illegible may be removed from consideration.

QUESTIONS:

If you have questions about this position please call the hiring manager, Joshua Midgett at 907-586-6000.

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.