IS THIS THE JOB FOR YOU?

If you have customer service skills, the ability to remain calm and courteous when helping others in stressful situations, have problem solving skills, and can type accurately - we can teach you the rest!

Juneau Police Department call takers fill an important role in the Communications Center by answering calls for non-emergency services, providing information, managing court paperwork, and performing data entry. This is an interesting job on its own or a great introduction to a career in public safety.

Call takers determine the nature and priority of calls, operate a multi-line telephone, use multiple computer systems for data entry, and route calls to the right people for assistance. We have a training plan designed to teach you what you need to know – all learned while working under the guidance of our experienced dispatch team.

Working in the Communications Center at the Juneau Police Department is rewarding and challenging. As a member of the team, you will find yourself surrounded by service-oriented people who dedicate themselves to helping others in need. Our Communications Center is a team environment where we have 1 Call Taker, 10 Dispatchers, and 2 Dispatch Leads who will assist you as you learn and  practice  your skills. This position will work less holidays and shift work than a dispatcher but more than a typical office job. The typical shift is during the day or evening without overnight shifts.

MINIMUM QUALIFICATIONS REQUIRED

At least 18 years of age at time of appointment;

AND

Education:        High school graduation or the  equivalent.

Experience:      Twelve (12) months of work experience that includes at least six months of experience typing documents or entering data using a computer and at least (6) six months of customer service, call center, collections, legal office, research, or reception work. The specific experience may be concurrent.

WHAT IS IN THIS FOR ME?

This is a fully benefited position. The starting pay for this position is $23.57 per hour. Pay increases based on merit are earned upon the completion of a six-month probation period, and annually thereafter.

The Juneau Police Department offers opportunities for advancement, a family atmosphere, sit/stand workstations, a fitness room, and central location in the Lemon Creek area with free off-street parking.

The selected candidates will enjoy excellent benefits including 21 days of personal leave the first year with incremental increases for time served, medical/dental/vision insurance, life insurance, 12 paid holidays, retirement through the Alaska Public Employees Retirement System (PERS), and other optional deferred compensation, flexible spending account, and a Health & Wellness Program. CBJ employees enjoy paid time off for jury service and parent-teacher conferences.

Through the Health Yourself Wellness program, there are periodic discounts for local fitness centers, information classes (health, cooking, recreation activities, etc), incentive programs, family fitness days (ice-skating, swimming, etc.), and blood draws for free and reduced costs.

Due to the background check and other testing requirements, the hiring process at JPD usually takes about four months. We are interested in meeting you and will keep in touch throughout the process.

Background and Examinations: All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records. The background investigation includes a criminal background review, fingerprinting, and investigative interview. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed. Appointment to Public Safety Call Taker positions will be made

conditionally pending successful completion of all portions of the background process, psychological evaluation, and receipt of verified negative results of pre-employment testing for controlled substances.

Although marijuana usage is legal in Alaska, such drug use is not federally legal nor is its use allowed per departmental policy. Furthermore, an applicant with marijuana use within the past one (1) year will be automatically disqualified.

Physical Requirements: See well enough to quickly read fine print, charts, graphs, maps, video display and computer monitors, and to see fine detail with no color deficiencies; hear well enough to understand telephone transmissions through headsets and speakers, sometimes with interference, static and background noises, such as, with others talking in the room, audible radio noise and telephones ringing; hear others whether or not they are in view; discern various tones, rhythms and series of "beeps" through a headset and over a speaker; speak in a clear, understandable voice with sufficient volume and tone quality to project effectively over the telephone and in person; stamina to sit for long periods; use of fingers and hands to write and operate computer keyboards.

Department Requirements: Ability and willingness to work shifts, holidays, weekends, scheduled and emergency overtime, and be available for required on-call duty; attend local and out of area training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.

APSIN NOTIFICATION: This position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

With written consent (see supplemental document), a criminal history report will be obtained prior to any testing or interviews in order to evaluate a candidate’s suitability in obtaining an APSIN clearance.

JPD-Applicant-Acknowledgement-form.pdf

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.