WHO WE ARE LOOKING FOR

• Excellent oral and written skills;
• Able to research and interpret regulations;
• Excellent computer and database skills;
• Provide Excellent Customer Service, ability to exercise tact, self-restraint, judgment, and strategy in dealing with a variety of people, including appointed and elected public officials and others;
• Ability to analyze problems, develop logical and realistic conclusions, communicate ideas clearly, establish and maintain cooperative relationships with others;
• Ability to identify, research and resolve a wide range of work related problems such as public complaints and inquiries;
• Cash Handling experience is highly desirable.

WHAT IS IT LIKE TO WORK FOR OUR DEPARTMENT

When you join the Docks & Harbors Department, you are joining a department that values personal and professional development. We highly value creative thinking and approach all tasks with a team mindset.

WORKING HOURS AND LOCATION

This position works five days a week from 8am – 4:30pm. Work location will be in Aurora Harbor.

DESCRIPTION OF SOME OF THE DUTIES YOU WILL BE DOING

• Under general supervision, performs clerical and administrative support duties for the City and Borough of Juneau Docks & Harbors Department.
• Work will require knowledge of Docks & Harbors ordinances and regulations.
• Accepts payments for fees, bills, and permits. Write receipts, make bank deposits and prepare revenue transmittals.
• Performs detailed research on customer billing discrepancies and communicates results to Docks & Harbor patrons’ inquiries to resolve noncompliance issues. Prepares billing and payment history as requested by customers.
• Will maintain and update customer accounts using the specialized harbor accounting program.
• Receives and screens telephone calls and walk-ins, inquiries about nature and urgency of their business; answers questions on status of current projects.
• Creates, evaluates and implements office procedures, technical filing and indexing systems and forms for own use; implements changes subject to approval of supervisor.
• May gather information on prices and availability of goods and services; solicit informal bids; prepare delivery orders and purchase requisitions for supplies and equipment; and monitor and assist in preparing and processing paperwork to obtain and pay for routine and recurring services.
• May act as liaison with Building Maintenance employees, building owners and/or contractors to maintain and coordinate building security, phone systems, building codes and passes, general maintenance, and/or building environment issues.
• Assists colleagues in editing, writing, and copying reports under strict deadlines; revises drafted correspondence and reports to improve clarity and quality.
• May drive to alternate CBJ business locations to distribute/deliver mail, reports, and other business materials.
• Performs other related work as required.

DO I HAVE THE QUALIFICATIONS FOR THIS JOB – OUR MINIMUM QUALIFICATIONS

Education:           High School graduation or the equivalent.

Experience:         Six (6) months of clerical experience. This work is equivalent to an Office Assistant with the City & Borough of Juneau or equivalent elsewhere.

SUBSTITUTION: Post-secondary or vocational training may be substituted for the required experience on the basis of: three (3) semester or four (4) quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Other:                   This position requires a valid Driver’s license at time of appointment and for continued employment.

If you have questions about this position please call, Cierra Kendrick at (907) 586-0919.

NOTE: This is a benefited and union represented position. For more details about benefits, please visit the following web link: https://juneau.org/human-resources/benefits

The City and Borough of Juneau is an Equal Opportunity Employer. The CBJ also complies with Title I of the American’s with Disabilities Act (ADA). Individuals with disabilities, who require accommodation to apply for this position can contact the City & Borough of Juneau Human Resources/Risk Management HR Office at (907)586-0227, via email at [email protected] or written correspondence to 155 South Seward, Juneau, AK 99801.